HR Assistant – First Line Response

Job Overview

We are seeking a Human Resources Advisor to join our team and provide comprehensive HR support. The ideal candidate will have a strong background in HR processes and systems, with the ability to communicate effectively at all levels within the organisation.

HR Advisor Advert

An exciting opportunity has arisen for those looking to build a career in HR by joining a dynamic HR advisory team within a shared services environment. We are looking for self-motivated individuals who are wanting to build a career within HR.

The first line response team provide remote advice dealing with queries both by telephone and via a case management system on a variety of HR issues across the UK whilst working closely with other SME’s. This role would suit an individual looking to start or further their HR career on a generalist level with opportunities to progress into specialities such as employee relations.

This role is based in South Birmingham and working in a hybrid manner.

Duties will include;

· providing an initial HR response as part of the HR first line to maximise 1st time resolution of inquiries by clarifying desired information; researching, locating and providing information;

· triaging and routing enquiries to the appropriate resource or escalate to specialists;

· providing an excellent customer experience to the business;

· logging call details in an effective manner in the case management systems;

· supporting Managers with letter writing for first response calls where appropriate;

· adhering to SLA’s and KPI’s;

Essential Criteria includes;

· A passion for Human Resources demonstrated within studies or work

· Strong Customer Focus with experience of working in a customer- oriented environment

· Confident communicator, with the ability to articulate a high level of oral and written

· English

· Strong interpersonal skills with the ability to build rapport quickly over the telephone

· IT literate and a confident user of Microsoft Office

· Solution orientated with a pragmatic approach to problem solving

· Able to work on own initiative and also work effectively within a team

Job Type: Fixed term contract
Contract length: 12 months

Pay: From £25,000.00 per year

Schedule:
• Monday to Friday

Ability to commute/relocate:
• Birmingham: reliably commute or plan to relocate before starting work (preferred)