Verified Job
Customer Support / TeleCaller
Housing Officer
Customer Support / TeleCaller
#471032
Remote / WFH
Job Description
Great opportunity to join this collaborative, close knit team in a Housing Service Centre where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs.
The Role
Respond to customers face to face and via the telephone, undertake customer interviews, make referrals to support service agencies, assess new social housing and private housing assistance applications from customers.
Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance
Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
Manage property maintenance and conduct property inspections.
Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections
You
The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:
Proven customer service experience (telephone and face to face)
Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
High attention to detail and able to work independently
Excellent communication skills
Previous experience in a community services role is highly desirable
High confidentiality, empathy and resilience to deal with people in distress
Able to work under pressure in a fast-paced environment
A National Criminal History check will be required before placement
Drivers License
Apply
To be considered for this position, please apply below with your CV and cover letter in Microsoft word format. Alternatively, email me directly at louise.clark@empiregroup.com.au or call me on 0438 718 486.
Please note, only shortlisted applicants will be contacted.
The Role
Respond to customers face to face and via the telephone, undertake customer interviews, make referrals to support service agencies, assess new social housing and private housing assistance applications from customers.
Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance
Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
Manage property maintenance and conduct property inspections.
Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections
You
The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:
Proven customer service experience (telephone and face to face)
Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
High attention to detail and able to work independently
Excellent communication skills
Previous experience in a community services role is highly desirable
High confidentiality, empathy and resilience to deal with people in distress
Able to work under pressure in a fast-paced environment
A National Criminal History check will be required before placement
Drivers License
Apply
To be considered for this position, please apply below with your CV and cover letter in Microsoft word format. Alternatively, email me directly at louise.clark@empiregroup.com.au or call me on 0438 718 486.
Please note, only shortlisted applicants will be contacted.
