Verified Job
Receptionist
Hotel Receptionist – The Lodore Falls Hotel & Spa
Receptionist
#717659
Remote / WFH
Lake District Hotels
Job Description
Part Time
Borrowdale Valley, Keswick
Posted 24 hours ago
£13.35 per hour
Website Lake District Hotels
Hotel Receptionist
16–32 hours per week | Flexible working patterns available
Are you someone who enjoys meeting people, takes pride in providing excellent service, and thrives in a role where no two days are quite the same?
Lodore Falls Hotel & Spa is looking for a friendly and professional Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you’ll play an important role in creating memorable experiences from arrival through to departure.
Whether you already have reception experience or have developed strong customer service skills in another industry, we’d love to hear from you. We value confidence, reliability, attention to detail and a genuine desire to look after people.
The Role
Working as part of our reception team, you will:
Welcome guests and provide a warm, professional first impression
Manage check-ins and check-outs efficiently
Handle telephone, email and face-to-face enquiries
Assist guests with information about the hotel, spa and local area
Process bookings and payments accurately
Work closely with colleagues across all hotel departments to ensure a seamless guest experience
What We’re Looking For
Excellent communication and customer service skills
A positive and professional approach
Good organisational skills and attention to detail
Confidence using computer systems and learning new software
Reliability and the ability to work independently when required
Previous reception, hospitality, retail, customer service or administrative experience would be advantageous, but full training will be provided
Flexible Working
We understand that everyone has different commitments outside of work. We are offering between 16 and 32 hours per week and can provide a range of shift patterns. The role will include some evening and weekend working; however, we are happy to discuss individual availability and can accommodate candidates who require weekends off.
Why Join Lake District Hotels?
Competitive pay
Flexible working opportunities
Staff meals whilst on duty
Generous discounts on food and accommodation across our hotels
Share of gratuities
Pension scheme
Apprenticeship and development opportunities
Employee Assistance Programme
Refer-a-friend bonus scheme
Monthly staff prize draws
Long service holiday increases
Annual salary reviews
Staff appreciation events and awards
Who we are
Our Lake District Hotels are a distinctive collection of six award-winning hotels in the Lake District, owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick – our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.
The Lodore Falls & Spa Hotel boasts 87 bedrooms and Suites and luxurious Spa. With a Newly refurbished Falls Brasserie Restaurant & award-winning Mizu offering diners an authentic Pan-Asian restaurant experience, against the spectacular backdrop of the Lodore Falls waterfall, the hotel provides the ideal setting for weddings and fine dining. The Lake View lounge bar, conservatory and outdoor terrace offer the perfect location to relax whilst taking in the spectacular views of Derwentwater and the surrounding mountains or relaxing by the open fires.
Please note: Live-in accommodation is not available for this position.
To apply for this job email your details to [email protected].
Benefits & rewards
Competitive salary
Live-in accommodation available for hospitality which includes 3 meals a day, WiFi & laundry facilities
Staff meals
50% off food and drink in our establishments
Exclusive discounts at shops and attractions
Refer a Friend scheme – refer a friend to work for the company and receive a £500 bonus
Monthly Prize Draw to win 1 of 3 £50 Lake District Hotels vouchers
28 days holiday per year which increases by 1 day every year after 5 years successful service (to a maximum of 33 days holiday per annum)
Training and Development – Accredited compliance training, Hospitality specific online training platform
Hotel Academy - with Apprenticeship training up to level 4
Tips are shared between hotel staff every 3 months
Provision of staff uniform where appropriate
Pension scheme
Well-being programme
Employee of the Quarter Awards
Annual Employee Appreciation Awards Ceremony
Borrowdale Valley, Keswick
Posted 24 hours ago
£13.35 per hour
Website Lake District Hotels
Hotel Receptionist
16–32 hours per week | Flexible working patterns available
Are you someone who enjoys meeting people, takes pride in providing excellent service, and thrives in a role where no two days are quite the same?
Lodore Falls Hotel & Spa is looking for a friendly and professional Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you’ll play an important role in creating memorable experiences from arrival through to departure.
Whether you already have reception experience or have developed strong customer service skills in another industry, we’d love to hear from you. We value confidence, reliability, attention to detail and a genuine desire to look after people.
The Role
Working as part of our reception team, you will:
Welcome guests and provide a warm, professional first impression
Manage check-ins and check-outs efficiently
Handle telephone, email and face-to-face enquiries
Assist guests with information about the hotel, spa and local area
Process bookings and payments accurately
Work closely with colleagues across all hotel departments to ensure a seamless guest experience
What We’re Looking For
Excellent communication and customer service skills
A positive and professional approach
Good organisational skills and attention to detail
Confidence using computer systems and learning new software
Reliability and the ability to work independently when required
Previous reception, hospitality, retail, customer service or administrative experience would be advantageous, but full training will be provided
Flexible Working
We understand that everyone has different commitments outside of work. We are offering between 16 and 32 hours per week and can provide a range of shift patterns. The role will include some evening and weekend working; however, we are happy to discuss individual availability and can accommodate candidates who require weekends off.
Why Join Lake District Hotels?
Competitive pay
Flexible working opportunities
Staff meals whilst on duty
Generous discounts on food and accommodation across our hotels
Share of gratuities
Pension scheme
Apprenticeship and development opportunities
Employee Assistance Programme
Refer-a-friend bonus scheme
Monthly staff prize draws
Long service holiday increases
Annual salary reviews
Staff appreciation events and awards
Who we are
Our Lake District Hotels are a distinctive collection of six award-winning hotels in the Lake District, owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick – our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.
The Lodore Falls & Spa Hotel boasts 87 bedrooms and Suites and luxurious Spa. With a Newly refurbished Falls Brasserie Restaurant & award-winning Mizu offering diners an authentic Pan-Asian restaurant experience, against the spectacular backdrop of the Lodore Falls waterfall, the hotel provides the ideal setting for weddings and fine dining. The Lake View lounge bar, conservatory and outdoor terrace offer the perfect location to relax whilst taking in the spectacular views of Derwentwater and the surrounding mountains or relaxing by the open fires.
Please note: Live-in accommodation is not available for this position.
To apply for this job email your details to [email protected].
Benefits & rewards
Competitive salary
Live-in accommodation available for hospitality which includes 3 meals a day, WiFi & laundry facilities
Staff meals
50% off food and drink in our establishments
Exclusive discounts at shops and attractions
Refer a Friend scheme – refer a friend to work for the company and receive a £500 bonus
Monthly Prize Draw to win 1 of 3 £50 Lake District Hotels vouchers
28 days holiday per year which increases by 1 day every year after 5 years successful service (to a maximum of 33 days holiday per annum)
Training and Development – Accredited compliance training, Hospitality specific online training platform
Hotel Academy - with Apprenticeship training up to level 4
Tips are shared between hotel staff every 3 months
Provision of staff uniform where appropriate
Pension scheme
Well-being programme
Employee of the Quarter Awards
Annual Employee Appreciation Awards Ceremony
