Verified Job
Restaurant - Food Service
Hotel Operations Director
Restaurant - Food Service
#634693
Remote / WFH
Job Description
The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
• Champion Business Excellence by driving the hotel's financial success and guest satisfaction through exceeding key performance indicators, collaborating with Sales and Marketing to develop revenue-generating strategies, and staying ahead of market trends and seizing new opportunities.
• Lead with Vision by inspiring a culture of excellence, providing strong leadership to all team members, monitoring and developing team member performance, particularly the executive team and department heads, and fostering a workplace where every team member thrives and contributes to the property's collective goals.
• Elevate Guest Experience by managing operations with a keen eye for detail, monitoring guest feedback, and implementing improvements as necessary to exceed guest expectations, delivering exceptional service to ensure every guest leaves with a desire to return.
Requirements
• Prior Hotel General Manager experience with strong operations knowledge.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Outstanding communication and negotiation skills with a customer-first mindset.
• Solid grasp of financial management principles and experience in budgeting and forecasting.
• Dynamic, innovative, and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry.
This role requires a highly skilled and experienced professional who can drive business growth, lead a team, and deliver exceptional results in a fast-paced environment.
Responsibilities
• Champion Business Excellence by driving the hotel's financial success and guest satisfaction through exceeding key performance indicators, collaborating with Sales and Marketing to develop revenue-generating strategies, and staying ahead of market trends and seizing new opportunities.
• Lead with Vision by inspiring a culture of excellence, providing strong leadership to all team members, monitoring and developing team member performance, particularly the executive team and department heads, and fostering a workplace where every team member thrives and contributes to the property's collective goals.
• Elevate Guest Experience by managing operations with a keen eye for detail, monitoring guest feedback, and implementing improvements as necessary to exceed guest expectations, delivering exceptional service to ensure every guest leaves with a desire to return.
Requirements
• Prior Hotel General Manager experience with strong operations knowledge.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Outstanding communication and negotiation skills with a customer-first mindset.
• Solid grasp of financial management principles and experience in budgeting and forecasting.
• Dynamic, innovative, and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry.
This role requires a highly skilled and experienced professional who can drive business growth, lead a team, and deliver exceptional results in a fast-paced environment.
