Hotel Guest Service Agent

Full time
$55,000 – $65,000 per year
Imagine Hotels Resorts, one of New Zealand’s new accommodation brands is looking for experienced Guest Service Legends in a full-time capacity.

We seek team members who bring a high-energy vibe to our brand, people who want to progress their career within a genuinely supportive and professional environment, people who wish to be a part of a brand that values your experience and welcomes your drive in making our guests experience - exceptional. We encourage applications from people of all ages and levels of industry experience and with full working rights to apply.



About the Role

Being one of the first impressions our guests have of the Imagine brand, we are looking for team members who take pride in providing guests with high quality service throughout their entire stay.

We are looking for staff to be the ‘face’ of our company and ensure guests receive a heartwarming welcome and Hotel experience. You will help coordinate all front desk activities, including calls, reservations and general guest services.

As an experienced Hotel professional, you should combine a confident manner with a dynamic professional attitude. Our ideal candidate has a solid customer service approach and experience in managing the daily activities of a busy building.

Key Responsibilities:

Main duties include - but are not limited to the below:

Check in / Check out
Guest enquiries
Reservations
Banking/Cashiering
Maintaining guest records
Liaising with other departments as to guest requests
and much more as your skills progress


What you will bring to the role:

A willingness to learn in a fast paced role or learn an exciting new role
Excellent verbal communication skills
Professional telephone manner
A friendly and positive attitude; we are wanting those who go the extra mile to give great guest experiences.
Excellent grooming and presentation standards
Excellent work/life balance - with a great rotating roster. Read more