Hostess

Guest & Greeting Welcome guests warmly as they arrive Greet with a smile and maintain a professional attitude Ask about reservations or walk-in requirements 🟢 Seating Management ****** guests to their tables Manage waiting lists during busy hours Ensure proper table rotation for servers Provide menus and inform guests about specials 🟢 Reservation Handling Take and manage reservations (phone/online) Confirm bookings and manage cancellations Organize seating plans in advance 🟢 Customer Service Answer guest queries politely Handle complaints or delays professionally Coordinate with servers and managers for smooth service 🟢 Communication & Coordination Work closely with waiters, kitchen staff, and managers Inform staff about VIP guests or special requests Keep track of table availability in real-time 🟢 Front Desk Maintenance Keep the entrance area clean and presentable Ensure menus, waiting area, and décor are organized 🟡 Additional Skills Required Good communication and interpersonal skills Pleasant personality and grooming Basic computer/booking system knowledge Ability to handle pressure during peak hours