Verified Job
Work from home
Hiring | Operations Executive | WFH work
Work from home
#726067
Remote / WFH
Socratic Education Pvt. Ltd. Greater Noida, Uttar Pradesh
Job Description
Job Title: Operations Executive
Location: WFH
Experience: 3-5 years in operations management.
Employment Type: Part-time (as applicable)
Work Schedule:
Days: Monday to Saturday (Sunday Off)
Shifts: 4:00 AM - 9:00 AM (Part-Time)
Job Overview:
We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset.
Key Responsibilities:
1. Live Class Management
Monitor live sessions to ensure they begin on time and run smoothly.
Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity.
2. Technical Support
Provide real-time assistance on platforms like Slack for any technical issues during classes.
Troubleshoot basic issues related to Zoom or other virtual platforms.
3. Student and Teacher Engagement
Address student feedback to enhance class experience and learning outcomes.
Respond promptly to support tickets and queries from teachers.
4. Operational Excellence
Maintain accurate records and documentation of daily operations.
Handle teacher scheduling and substitution processes efficiently.
Identify and recommend improvements for better process workflows.
5. Team Collaboration
Work closely with other departments to ensure overall delivery success.
Participate in cross-functional initiatives and take ownership of assigned operational tasks.
Qualifications
Qualifications Skills:
Education: Graduate (minimum); postgraduate preferred.
Experience: 3-5 years in operations; experience in EdTech and international client handling preferred.
Skills:
Excellent verbal and written English communication.
Strong organizational and multitasking abilities.
Ability to stay calm and efficient under pressure.
Basic technical troubleshooting skills (Zoom, Slack, etc.).
High level of accuracy and confidentiality.
International Experience is required
Location: WFH
Experience: 3-5 years in operations management.
Employment Type: Part-time (as applicable)
Work Schedule:
Days: Monday to Saturday (Sunday Off)
Shifts: 4:00 AM - 9:00 AM (Part-Time)
Job Overview:
We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset.
Key Responsibilities:
1. Live Class Management
Monitor live sessions to ensure they begin on time and run smoothly.
Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity.
2. Technical Support
Provide real-time assistance on platforms like Slack for any technical issues during classes.
Troubleshoot basic issues related to Zoom or other virtual platforms.
3. Student and Teacher Engagement
Address student feedback to enhance class experience and learning outcomes.
Respond promptly to support tickets and queries from teachers.
4. Operational Excellence
Maintain accurate records and documentation of daily operations.
Handle teacher scheduling and substitution processes efficiently.
Identify and recommend improvements for better process workflows.
5. Team Collaboration
Work closely with other departments to ensure overall delivery success.
Participate in cross-functional initiatives and take ownership of assigned operational tasks.
Qualifications
Qualifications Skills:
Education: Graduate (minimum); postgraduate preferred.
Experience: 3-5 years in operations; experience in EdTech and international client handling preferred.
Skills:
Excellent verbal and written English communication.
Strong organizational and multitasking abilities.
Ability to stay calm and efficient under pressure.
Basic technical troubleshooting skills (Zoom, Slack, etc.).
High level of accuracy and confidentiality.
International Experience is required
