Job Description Voice Process1) Its Mainly Includes Tasks/job Profile Which Includes Voice Calls Via Soft Phone, Dialer, Avaya Machines .its Completely Based On the Type of Process You Join(like Customer Service, Sales, Tech2) There are Two Types of Processes Under Voice:a) Inbound Process - Under This, Incoming Calls are Received and the Employee Has to Answer the Query/problem Asked By Caller.ex: Mobile Company Customer Care Executive, Bank Assistance Desk Etc...b) Outbound Process : Under This, Outgoing Calls are Made By the Employee.ex: Callers Calling from Mobile Company and Asking for the Bill Payment,credit Card Company Callers Offering Credit Cards Etc...non-voice Process :1) this Does Not Includes Receiving/answering/making Calls To/from Others2) this Includes Providing Support Through Emails, Live Chats and Faxes Using Some Tools and Documentation/processing On Computer Ex: Job Processing, Dtp Etc... Key Skills Customer Handling Customer Support Problem Solving Industry Call Centre / BPO / KPO / ITES / LPO Functional Area Public Relation (PR) / Advertising / Events Qualification Secondary School
