Hiring for international voice process mumbai locaction

Greetings from BC forward!!
This is Bala from BC Forward India Pvt ltd.
Please find the below JD
The responsibility of an advisor as customer service associate will be to assist your customers end to end, for any queries around billing and package related. High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.

Job description:
International Voice Process

Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Candidate expected interactions are within Candidate team and direct supervisor
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work
Candidate will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with... Read more