Should be Graduate (IT / Computer), preferably, BE/B. Tech/MCA with minimum 1 year of in-scope solutions and minimum 3 years’ total experience in the field of IT implementation / support of related solutions
Preference will be given to those who are certified in any 1 following certifications:
• Trend Micro or other Antivirus Management Certification Professional
• MCSA/MCSE/MCSE: Messaging
• Microsoft Outlook Associate 2016/201+
PFB role & responsibilities: Basic knowledge about AD, DHCP, DNS etc. Manage & Maintain Software assets, Databases, and other IT Infrastructure, Desktops,Notebooks basic trouble shooting. Operating System Installation, Support, Upgrade for Desktops, Notebooks, Move/ Add/ Change/ Up gradation/New Installation of Application Software and Hardware Support Installation, maintaining and attending day-to –day user’s problem calls. Troubleshooting of operating systems issues Setup desktop computers and peripherals and test network connections Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software. Sound knowledge of Windows OS\Microsoft Office Applications. Attend and resolve E-Mail application issues. Attend assigned calls and report to helpdesk with closure details. Escalate to senior level if problem is unresolved or any deviation is there.