Verified Job
Trainer
Hiring: Contact Centre Trainer
Trainer
#722441
Remote / WFH
MGM Healthcare · Chennai, Tamil Nadu
Job Description
Job description
Were Hiring: Contact Centre Trainer ChennaiMGM Healthcare is looking for a passionate Contact Centre Trainer to upskill our teams and elevate patient engagement across inbound, outbound, marketing, digital, and emergency workflows.What You ll Do:Design & deliver induction, refresher, and digital-first training programs.Convert complex hospital workflows into clear SOPs, call flows & decision trees.Coach teams on empathy, call handling, escalation management, and patient-first communication.Partner with Operations, QA, Marketing, and IT for seamless rollout of initiatives.Track training impact on call quality, conversions, and patient satisfaction.What Were Looking For:3 to 6 years in healthcare contact centers, 1 to 2 years in training/SME roles.Skilled in adult learning, coaching, SOP creation, CRM systems, and digital health platforms.Analytical, patient-centric, performance-driven, with strong communication & stakeholder management skills.Why Join Us?Shape high-performing contact center teams delivering exceptional patient experience.Implement innovative, digital-first learning journeys.Grow in a fast-paced, multi-process healthcare environment with opportunities for leadership.Interested professionals can apply: cc.con@mgmhealthcare.in hr@mgmhealthcare.in 91 97109 06655
₹3.5L–₹4.5L a year
Full–time
No Degree Mentioned
Were Hiring: Contact Centre Trainer ChennaiMGM Healthcare is looking for a passionate Contact Centre Trainer to upskill our teams and elevate patient engagement across inbound, outbound, marketing, digital, and emergency workflows.What You ll Do:Design & deliver induction, refresher, and digital-first training programs.Convert complex hospital workflows into clear SOPs, call flows & decision trees.Coach teams on empathy, call handling, escalation management, and patient-first communication.Partner with Operations, QA, Marketing, and IT for seamless rollout of initiatives.Track training impact on call quality, conversions, and patient satisfaction.What Were Looking For:3 to 6 years in healthcare contact centers, 1 to 2 years in training/SME roles.Skilled in adult learning, coaching, SOP creation, CRM systems, and digital health platforms.Analytical, patient-centric, performance-driven, with strong communication & stakeholder management skills.Why Join Us?Shape high-performing contact center teams delivering exceptional patient experience.Implement innovative, digital-first learning journeys.Grow in a fast-paced, multi-process healthcare environment with opportunities for leadership.Interested professionals can apply: cc.con@mgmhealthcare.in hr@mgmhealthcare.in 91 97109 06655
₹3.5L–₹4.5L a year
Full–time
No Degree Mentioned
