Verified Job
Customer Support / TeleCaller
Hiresquad Resources •, Karnataka • via LinkedIn
Customer Support / TeleCaller
#582584
Remote / WFH
Job Description
S
Sunshine manpower solutions
Huge Bpo Voice Process Job Opportun...
Sunshine manpower solutions • Bengaluru, Karnataka • via WorkIndia.in
2 days ago
₹15K–₹18K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Salary Range : Rs. 15000 - Rs. 18000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Chamarajpet
Working Hours : +:30 AM - 6:30 PM Monday to Saturday
Additional I...
Show full description
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Hiresquad Resources
Sr Quality Analyst//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Apply on Jobg8
Apply on Learn4Good
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Leading BPO in BANGALORE
Role - Sr Quality Analyst
International Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
Looking for Excellent Communication Skills
Virtual Interviews
CTC UPTO 5.5LPA
Please Note- Only Immediate Joiners can apply
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1 year + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at simmi@hiresquad.in or call at
Sunshine manpower solutions
Huge Bpo Voice Process Job Opportun...
Sunshine manpower solutions • Bengaluru, Karnataka • via WorkIndia.in
2 days ago
₹15K–₹18K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Salary Range : Rs. 15000 - Rs. 18000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass
Work Arrangement : Work From Office
Gender Preference : Both male and female can apply
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Chamarajpet
Working Hours : +:30 AM - 6:30 PM Monday to Saturday
Additional I...
Show full description
Report this listing
Hiresquad Resources
Sr Quality Analyst//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Apply on Jobg8
Apply on Learn4Good
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Leading BPO in BANGALORE
Role - Sr Quality Analyst
International Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
Looking for Excellent Communication Skills
Virtual Interviews
CTC UPTO 5.5LPA
Please Note- Only Immediate Joiners can apply
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1 year + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at simmi@hiresquad.in or call at
