Verified Job
Work from home
hindi fresher call center agent
Work from home
#781132
Remote / WFH
Shree Shyam water Suppliers
Job Description
Full job description
We are hiring a Customer Care Executive to join our growing Customer Support / BPO / Call Center team. This is a great opportunity for candidates looking for work from home jobs, remote customer service jobs, or office-based customer support jobs who are passionate about delivering excellent customer satisfaction, client servicing, and query resolution.
If you are an excellent communicator with strong problem-solving skills, active listening skills, and a customer-first attitude, this Customer Care Executive / Customer Support Executive / Telecaller / CSR (Customer Service Representative) role is perfect for you.
Key Responsibilities
Handle inbound and outbound calls, live chat support, email support, and social media queries professionally.
Resolve customer complaints, service issues, and product queries promptly and effectively.
Provide accurate information regarding products, services, billing, and order status.
Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR).
Escalate unresolved issues to the appropriate department/team lead when necessary.
Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).
Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks.
Cross-sell / up-sell products or services where applicable.
Follow company policies, scripts, and communication guidelines.
Collaborate with backend teams, technical support, and sales teams for query resolution.
Required Skills (Keywords)
Excellent verbal and written communication skills (English/Hindi/Regional language)
Strong customer service skills and interpersonal skills
Problem-solving and conflict resolution abilities
Multitasking and time management
Basic computer skills / typing skills / MS Office
Familiarity with CRM tools, helpdesk software, ticketing systems
Voice process / Non-voice process experience preferred
Ability to work in rotational shifts / night shifts / flexible shifts
Patience, empathy, and a positive attitude
Prior experience in BPO, call center, telecalling, or customer support is a plus
Eligibility Criteria
Minimum qualification: 12th Pass / Graduate / Undergraduate
Freshers are welcome to apply
Candidates with experience in customer support, telecalling, back-office, or client servicing preferred
Must have a laptop/desktop, stable internet connection, and headset (for Work From Home role)
Willingness to work in rotational shifts
Why Join Us? (Perks & Benefits)
100% Work From Home / Remote job opportunity
Attractive salary + performance incentives
Health insurance and other employee benefits
Career growth and skill development training
Friendly and supportive work culture
Weekly offs / Paid leaves
Opportunity to work with a fast-growing, customer-centric company
We are hiring a Customer Care Executive to join our growing Customer Support / BPO / Call Center team. This is a great opportunity for candidates looking for work from home jobs, remote customer service jobs, or office-based customer support jobs who are passionate about delivering excellent customer satisfaction, client servicing, and query resolution.
If you are an excellent communicator with strong problem-solving skills, active listening skills, and a customer-first attitude, this Customer Care Executive / Customer Support Executive / Telecaller / CSR (Customer Service Representative) role is perfect for you.
Key Responsibilities
Handle inbound and outbound calls, live chat support, email support, and social media queries professionally.
Resolve customer complaints, service issues, and product queries promptly and effectively.
Provide accurate information regarding products, services, billing, and order status.
Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR).
Escalate unresolved issues to the appropriate department/team lead when necessary.
Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).
Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks.
Cross-sell / up-sell products or services where applicable.
Follow company policies, scripts, and communication guidelines.
Collaborate with backend teams, technical support, and sales teams for query resolution.
Required Skills (Keywords)
Excellent verbal and written communication skills (English/Hindi/Regional language)
Strong customer service skills and interpersonal skills
Problem-solving and conflict resolution abilities
Multitasking and time management
Basic computer skills / typing skills / MS Office
Familiarity with CRM tools, helpdesk software, ticketing systems
Voice process / Non-voice process experience preferred
Ability to work in rotational shifts / night shifts / flexible shifts
Patience, empathy, and a positive attitude
Prior experience in BPO, call center, telecalling, or customer support is a plus
Eligibility Criteria
Minimum qualification: 12th Pass / Graduate / Undergraduate
Freshers are welcome to apply
Candidates with experience in customer support, telecalling, back-office, or client servicing preferred
Must have a laptop/desktop, stable internet connection, and headset (for Work From Home role)
Willingness to work in rotational shifts
Why Join Us? (Perks & Benefits)
100% Work From Home / Remote job opportunity
Attractive salary + performance incentives
Health insurance and other employee benefits
Career growth and skill development training
Friendly and supportive work culture
Weekly offs / Paid leaves
Opportunity to work with a fast-growing, customer-centric company
