Helpdesk Executive Nextindia Initiative

Help Desk Executive

Company: Fillip Technologies Private Limited
Job Location: Rajgir / Patna
Salary: ₹13,000 – ₹18,000 per month
Job Type: Full-time
Working Hours: 9:00 AM – 5:00 PM

Job Summary

Fillip Technologies Private Limited is looking for a dedicated and customer-focused Help Desk Executive to join our team. The candidate will be responsible for handling customer queries, providing technical or operational support, and ensuring smooth communication with clients and internal teams.

Key Responsibilities

Handle customer calls, emails, and support requests professionally
Provide timely solutions to customer issues and complaints
Maintain records of customer interactions and service requests
Coordinate with technical and operational teams for issue resolution
Follow up with customers to ensure satisfactory service
Prepare daily reports and update support logs
Assist in maintaining service quality and customer satisfaction
Requirements

Minimum qualification: Graduate or equivalent
Good communication and interpersonal skills
Basic computer knowledge (MS Office, Email handling, etc.)
Ability to manage multiple tasks efficiently
Problem-solving attitude and customer-oriented approach
Freshers and experienced candidates both can apply
Preferred Skills

Knowledge of customer support processes
Basic technical troubleshooting skills
Ability to work in a team environment
Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person