Verified Job
IT / Software / Data Analyst
Help Desk Technician- job post
IT / Software / Data Analyst
#651262
Remote / WFH
Job Description
Job Overview
We are seeking a skilled Help Desk Technician to provide administrative support to the IT Department by resolving technical issues at Corporate office and various branch locations. The ideal candidate will be responsible for troubleshooting software and hardware issues and delivering exceptional customer service. This position offers an opportunity to work within a dynamic IT environment where your technical expertise will directly impact organizational efficiency. We value proactive problem-solving skills and excellent customer service abilities in our team members.
Responsibilities
Provide technical support and assistance to end-users via help desk ticketing system
Manage computer hardware, peripherals, and operating systems to ensure optimal performance
Assist with desktop support tasks such as hardware upgrades, software installations, and system imaging
Collaborate with team members to analyze issues using analysis skills and implement effective solutions promptly through different means, including phone, email and in-person
Document technical procedures and solutions accurately for future reference
Ensure compliance with security policies by supporting firewall configurations and network security protocols
Qualifications
Minimum of 2 years of prior experience in IT support or help desk roles with strong troubleshooting skills in software troubleshooting and computer management
Associate’s degree (AA) from a post-secondary institution or one to two years of related experience or equivalent combination of education and experience
Strong communication skills with the ability to explain technical issues clearly to non-technical users
Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco certifications are a plus
Excellent Benefits Package:
401(k) Plan with 100% Company Match on 5% of Salary
Paid Time Off (PTO) - available upon hire
Health, Dental, Vision Insurance
Health Savings Account (HSA) w/ Company Contribution
Company-Paid Life Insurance, Short and Long-Term Disability
We are an EEOC and drug-free workplace employer
www.allieduniversal.com
NOT AFFILIATED WITH ALLIED UNIVERSAL SECURITY
Job Types: Full-time, Permanent
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
Do you know Active Directory Administration
(User creation, password resets, group membership, OU navigation, GPO Policies)
Are you familiar with Office 365 / Microsoft 365 Support? (Mailbox management, MFA setup, license assignments)
Windows OS Support (Windows 10/11)
(Troubleshooting performance issues, updates, drivers, profiles)
Hardware Diagnostics & Repair
(Laptops, desktops, docking stations, peripherals, printers)
Networking Fundamentals
(Basic TCP/IP, DNS, DHCP, VPN troubleshooting, Wi-Fi connectivity)
Remote Support Tools
(AnyDesk, TeamViewer, RDP, Labtech Automate or similar platforms)
Printers, Copiers & Scanners Setup/Troubleshooting
Software Installation and Configuration
(Standard business apps, antivirus, line-of-business apps)
New PC Setup & Deployment
(Imaging/cloning, domain joining, installing required applications)
Basic Server / Domain Environment Knowledge
(Understanding of domain controllers, file shares, permissions)
CyberSecurity Awareness
(Handling phishing reports, verifying software requests, safe practices)
SOTI MobiControl / SOTI Platform Management
(Device enrollment, policy configuration, app deployment, remote device support)
Education:
Associate (Required)
Experience:
IT support: 1 year (Required)
Ability to Commute:
Doral, FL 33178 (Required)
Work Location: In person
We are seeking a skilled Help Desk Technician to provide administrative support to the IT Department by resolving technical issues at Corporate office and various branch locations. The ideal candidate will be responsible for troubleshooting software and hardware issues and delivering exceptional customer service. This position offers an opportunity to work within a dynamic IT environment where your technical expertise will directly impact organizational efficiency. We value proactive problem-solving skills and excellent customer service abilities in our team members.
Responsibilities
Provide technical support and assistance to end-users via help desk ticketing system
Manage computer hardware, peripherals, and operating systems to ensure optimal performance
Assist with desktop support tasks such as hardware upgrades, software installations, and system imaging
Collaborate with team members to analyze issues using analysis skills and implement effective solutions promptly through different means, including phone, email and in-person
Document technical procedures and solutions accurately for future reference
Ensure compliance with security policies by supporting firewall configurations and network security protocols
Qualifications
Minimum of 2 years of prior experience in IT support or help desk roles with strong troubleshooting skills in software troubleshooting and computer management
Associate’s degree (AA) from a post-secondary institution or one to two years of related experience or equivalent combination of education and experience
Strong communication skills with the ability to explain technical issues clearly to non-technical users
Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco certifications are a plus
Excellent Benefits Package:
401(k) Plan with 100% Company Match on 5% of Salary
Paid Time Off (PTO) - available upon hire
Health, Dental, Vision Insurance
Health Savings Account (HSA) w/ Company Contribution
Company-Paid Life Insurance, Short and Long-Term Disability
We are an EEOC and drug-free workplace employer
www.allieduniversal.com
NOT AFFILIATED WITH ALLIED UNIVERSAL SECURITY
Job Types: Full-time, Permanent
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
Do you know Active Directory Administration
(User creation, password resets, group membership, OU navigation, GPO Policies)
Are you familiar with Office 365 / Microsoft 365 Support? (Mailbox management, MFA setup, license assignments)
Windows OS Support (Windows 10/11)
(Troubleshooting performance issues, updates, drivers, profiles)
Hardware Diagnostics & Repair
(Laptops, desktops, docking stations, peripherals, printers)
Networking Fundamentals
(Basic TCP/IP, DNS, DHCP, VPN troubleshooting, Wi-Fi connectivity)
Remote Support Tools
(AnyDesk, TeamViewer, RDP, Labtech Automate or similar platforms)
Printers, Copiers & Scanners Setup/Troubleshooting
Software Installation and Configuration
(Standard business apps, antivirus, line-of-business apps)
New PC Setup & Deployment
(Imaging/cloning, domain joining, installing required applications)
Basic Server / Domain Environment Knowledge
(Understanding of domain controllers, file shares, permissions)
CyberSecurity Awareness
(Handling phishing reports, verifying software requests, safe practices)
SOTI MobiControl / SOTI Platform Management
(Device enrollment, policy configuration, app deployment, remote device support)
Education:
Associate (Required)
Experience:
IT support: 1 year (Required)
Ability to Commute:
Doral, FL 33178 (Required)
Work Location: In person
