Help Desk Support

Benefits
Pulled from the full job description
Health insurance
Provident Fund
 
Full job description
Job Description:

*Good Technical Knowledge of Hardware/Software/Network Support
*Installation and Troubleshooting of Desktops/Laptops/Printers etc. , Candidate should effectively provide support to end user for technical quiries on Dektops /application
*Good Understanding of Windows operating system
*Maintain and Support calls for ticketing
*Coordinate with the Central IT Infra Support team for resolution required.
*Adhere to Policies and procedure laid by the Central IT Team and organization
*Regularly be in sync with the Central IT infra Team for new Hardware release / update
*Should have sound knowledge of remote installation and troubleshooting of various IT Hardware and Software products
*Provide remote support to users in your region for installation/update of various Trading and Broking software
*Troubleshoot issues of users in your region for various Trading software and provide working solutions within no time during trading hours.
*Coordinate with the Central Application support team for any unresolved issues and close the same at the earliest
*Regularly be in sync with the Central Application support team for new releases and best practice to be followed for application support.
*Inventory Management and Control of IT Assets and Software at the Branch
*Ensure to provide proper training to users for any new software / release in the branch.
*Take ownership of the issues reported and seek timely resolution to the problems
*Escalate unresolved issues to the in line manager
*Ensured all issues are logged properly in the system and the repetitive problems/calls are minimized
*Ensure complete Satisfaction to the user and Branch by timely and effective support
*Follow proper checklist at the start of the day example: Checking of all desktops , network reachability etc. at the Branch

*Be updated with latest technologies and technical skills

Job Type: Full-time

Pay: ₹25,000.00 - ₹27,000.00 per month

Benefits:

Health insurance
Provident Fund
Work Location: In person

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