Help Desk Analyst - L1 & L2

Job details
Posted09 June 2026
SalaryNegotiable
LocationSouthbank
Job type Contract
Discipline Cloud & Infrastructure
Reference90M0709821_1780986765
Job description
FinXL by Randstad Digital focuses on developing client's Networking, Digital and AI projects by providing specialised skills, managed programs, and strategic consulting across various industries.

We solve complex technological and business challenges with highly talented people.

We are seeking an experienced Level 1 and Level 2 Helpdesk Analyst with strong analytical and problem-solving skills to be able to diagnose and resolve technical and hardware issues.

Qualifications

L1 and L2 Helpdesk Analyst experience
Experience in Microsoft Operating systems, M365 Services - Exchange online, SharePoint online, OneDrive, MS Teams, Office and Active Directory- Entra.
Experience in Microsoft 365 user management, configuration, and troubleshooting - L1- L2
Experience in VMware
Experience in basic networking concepts including routers, switches, firewalls
Experience in VPN and remote access solutions
Helpdesk ticketing systems experience
Experience with endpoint protection products
Experience in cyber security products
Experience in triaging incoming tickets & allocating tickets to the appropriate resources for resolution
Experience resolving a range of Level 1 - 2 customer issues including password issues, access problems, phone configuration issues
Experience managing on boarding and off boarding of users in managed customer environments
Experience in patch management
Next Steps

If you would like to apply to this fantastic opportunity please apply online or call Jackie Gibbons on 0432 268 298

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