Verified Job
Accounting - Finance
Heavy Equipment Service Coordinator/Dispatcher
Accounting - Finance
#770010
Remote / WFH
Knights of Repair
Job Description
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Knights of Repair
Heavy Equipment Service Coordinator
Location: Remote, Ontario
Job Type: Full-time
Schedule: Monday to Friday, typically 40-45 hours per week, with occasional overtime
Compensation: $24.00 to $30.00 per hour, based on experience
Overview
Knights of Repair is hiring a Heavy Equipment Service Coordinator to manage service requests from intake through job completion and invoicing readiness.
This is a fully remote role supporting mobile heavy-equipment technicians across the Greater Toronto Area and surrounding regions. The Service Coordinator is the central link between customers, technicians, parts, sales, and management.
Responsibilities
Answer calls, emails, and service requests professionally
Gather complete customer, equipment, job-site, and breakdown information
Create and maintain accurate jobs in Jobber field service management software
Coordinate technician scheduling, dispatch, and customer appointments
Communicate approved estimates and obtain customer authorization
Provide accurate job-status updates
Coordinate with technicians and the Parts Coordinator
Track parts, approvals, purchase orders, notes, photos, and documentation
Prepare completed jobs for accurate and timely invoicing
Follow company procedures for deposits, payment information, and collections
Escalate technical, pricing, credit, scheduling, and customer issues appropriately
Help improve service procedures, checklists, and documentation
Requirements
Experience in service coordination, dispatch, service advising, automotive, trucking, fleet, heavy equipment, or industrial service
Strong organization, follow-through, and attention to detail
Professional verbal and written communication
Ability to manage multiple active jobs and changing priorities
Experience using Jobber or another field service management system
Comfort using CRM, scheduling, email, and office software
Ability to work independently in a remote environment
Reliable high-speed internet and a quiet professional workspace
Legally authorized to work in Canada
Preferred Experience
Heavy-equipment, trucking, dealership, fleet, or rental-equipment experience
Preparing estimates, repair orders, or work orders
Coordinating mobile field technicians
Handling purchase orders, deposits, invoicing, or collections
Basic knowledge of diesel equipment, hydraulics, electrical systems, and parts
The Service Coordinator works within approved procedures and does not independently change pricing, offer credit terms, diagnose equipment, approve repair scope, or promise technician availability without confirmation.
This is a GTA-based role. Candidates must reside within the Greater Toronto Area and have strong practical knowledge of GTA geography, traffic patterns, industrial areas, and technician travel times.
Please apply with a resume outlining your relevant service coordination, dispatch, field service, automotive, trucking, fleet, or heavy-equipment experience.
Pay: $24.00-$30.00 per hour
Benefits:
Dental care
Paid time off
Vision care
Application question(s):
How many years of experience do you have in heavy equipment, trucking, automotive, fleet, rental equipment, or industrial service?
Do you have experience coordinating mobile technicians or field-service personnel?
Have you used Jobber or another field service management system to manage customers, jobs, scheduling, estimates, work orders, or invoicing?
Are you comfortable learning and working extensively in Jobber field service management software?
Do you have a reliable high-speed internet connection and a quiet, professional workspace suitable for customer calls?
Are you available to work remotely during regular business hours, Monday to Friday, and remain responsive throughout your scheduled shift?
A customer asks you to guarantee that a technician will arrive today, but technician availability has not been confirmed. What would you do?
A technician reports that additional repairs are required after the customer has already approved the original estimate. What should happen before the additional work proceeds?
Do you have experience creating and working with SOPs?
Are you comfortable enforcing procedures for customer authorization, deposits, purchase orders, documentation, and payment requirements, even when a customer or technician is pressuring you to bypass them?
Are you comfortable handling inbound customer calls involving equipment breakdowns, scheduling delays, estimates, and payment questions?
Education:
Secondary School (required)
Experience:
service coordination, dispatch, service advising: 2 years (required)
Work Location: Remote
Knights of Repair
Heavy Equipment Service Coordinator
Location: Remote, Ontario
Job Type: Full-time
Schedule: Monday to Friday, typically 40-45 hours per week, with occasional overtime
Compensation: $24.00 to $30.00 per hour, based on experience
Overview
Knights of Repair is hiring a Heavy Equipment Service Coordinator to manage service requests from intake through job completion and invoicing readiness.
This is a fully remote role supporting mobile heavy-equipment technicians across the Greater Toronto Area and surrounding regions. The Service Coordinator is the central link between customers, technicians, parts, sales, and management.
Responsibilities
Answer calls, emails, and service requests professionally
Gather complete customer, equipment, job-site, and breakdown information
Create and maintain accurate jobs in Jobber field service management software
Coordinate technician scheduling, dispatch, and customer appointments
Communicate approved estimates and obtain customer authorization
Provide accurate job-status updates
Coordinate with technicians and the Parts Coordinator
Track parts, approvals, purchase orders, notes, photos, and documentation
Prepare completed jobs for accurate and timely invoicing
Follow company procedures for deposits, payment information, and collections
Escalate technical, pricing, credit, scheduling, and customer issues appropriately
Help improve service procedures, checklists, and documentation
Requirements
Experience in service coordination, dispatch, service advising, automotive, trucking, fleet, heavy equipment, or industrial service
Strong organization, follow-through, and attention to detail
Professional verbal and written communication
Ability to manage multiple active jobs and changing priorities
Experience using Jobber or another field service management system
Comfort using CRM, scheduling, email, and office software
Ability to work independently in a remote environment
Reliable high-speed internet and a quiet professional workspace
Legally authorized to work in Canada
Preferred Experience
Heavy-equipment, trucking, dealership, fleet, or rental-equipment experience
Preparing estimates, repair orders, or work orders
Coordinating mobile field technicians
Handling purchase orders, deposits, invoicing, or collections
Basic knowledge of diesel equipment, hydraulics, electrical systems, and parts
The Service Coordinator works within approved procedures and does not independently change pricing, offer credit terms, diagnose equipment, approve repair scope, or promise technician availability without confirmation.
This is a GTA-based role. Candidates must reside within the Greater Toronto Area and have strong practical knowledge of GTA geography, traffic patterns, industrial areas, and technician travel times.
Please apply with a resume outlining your relevant service coordination, dispatch, field service, automotive, trucking, fleet, or heavy-equipment experience.
Pay: $24.00-$30.00 per hour
Benefits:
Dental care
Paid time off
Vision care
Application question(s):
How many years of experience do you have in heavy equipment, trucking, automotive, fleet, rental equipment, or industrial service?
Do you have experience coordinating mobile technicians or field-service personnel?
Have you used Jobber or another field service management system to manage customers, jobs, scheduling, estimates, work orders, or invoicing?
Are you comfortable learning and working extensively in Jobber field service management software?
Do you have a reliable high-speed internet connection and a quiet, professional workspace suitable for customer calls?
Are you available to work remotely during regular business hours, Monday to Friday, and remain responsive throughout your scheduled shift?
A customer asks you to guarantee that a technician will arrive today, but technician availability has not been confirmed. What would you do?
A technician reports that additional repairs are required after the customer has already approved the original estimate. What should happen before the additional work proceeds?
Do you have experience creating and working with SOPs?
Are you comfortable enforcing procedures for customer authorization, deposits, purchase orders, documentation, and payment requirements, even when a customer or technician is pressuring you to bypass them?
Are you comfortable handling inbound customer calls involving equipment breakdowns, scheduling delays, estimates, and payment questions?
Education:
Secondary School (required)
Experience:
service coordination, dispatch, service advising: 2 years (required)
Work Location: Remote
