Verified Job
Customer Support / TeleCaller
Health Concierge - Customer Support
Customer Support / TeleCaller
#651975
Remote / WFH
Job Description
Australian Unity Home Health is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community.
The Health Concierge provides personalised health and aged care support to help prospective Home Health customers prepare for, or transition into, programs of care, recovery or treatment. The aim of this function is to remove the stress out of the process, ‘wrap an arm around the shoulder’ of prospective customers and provide the practical tools and resources for prospective customers to help them manage their health and care needs.
Your Opportunity
The Health Concierge - Customer Support role is responsible for assisting customers and resolving queries accurately and in a timely manner. The Health Concierge–Customer Support should build relationships to pre-empt customer queries and to assist them on their aged care journey.
As the go-to person for customers, you provide the warm support our customers need, addressing their questions, concerns, and issues with empathy and efficiency. You play a crucial role in ensuring customers feel supported throughout their journey with Home Health, handling everything from billing inquiries to service adjustments.
This full-time role can be based out of our Parramatta office or Sunshie Coast or Clayton in Victoria and includes 2x working days from home per week once the probation is completed.
About you
Recent contact centre experience (within the last 12 months), handling high volume inbound calls in a structured environment with strong customer service skills
Excellent communication and active listening skills.
A customer-first mindset with a positive attitude.
A proactive approach to problem-solving and continuous improvement
Familiarity with CRM systems and call centre technologies , exp working with Procura platform is desirable (e.g., Genesys, Salesforce)
The Health Concierge provides personalised health and aged care support to help prospective Home Health customers prepare for, or transition into, programs of care, recovery or treatment. The aim of this function is to remove the stress out of the process, ‘wrap an arm around the shoulder’ of prospective customers and provide the practical tools and resources for prospective customers to help them manage their health and care needs.
Your Opportunity
The Health Concierge - Customer Support role is responsible for assisting customers and resolving queries accurately and in a timely manner. The Health Concierge–Customer Support should build relationships to pre-empt customer queries and to assist them on their aged care journey.
As the go-to person for customers, you provide the warm support our customers need, addressing their questions, concerns, and issues with empathy and efficiency. You play a crucial role in ensuring customers feel supported throughout their journey with Home Health, handling everything from billing inquiries to service adjustments.
This full-time role can be based out of our Parramatta office or Sunshie Coast or Clayton in Victoria and includes 2x working days from home per week once the probation is completed.
About you
Recent contact centre experience (within the last 12 months), handling high volume inbound calls in a structured environment with strong customer service skills
Excellent communication and active listening skills.
A customer-first mindset with a positive attitude.
A proactive approach to problem-solving and continuous improvement
Familiarity with CRM systems and call centre technologies , exp working with Procura platform is desirable (e.g., Genesys, Salesforce)
