Health Asia Broking Team Lead

About the Role

We are seeking a highly experienced Insurance Operations Manager to join our team. As a key member of our leadership team, you will be responsible for leading the team, ensuring operations candence for ongoing administration, and driving the culture of First Time Right.

Your Key Responsibilities
• Manage the team and ensure operations candence for ongoing administration
• Lead the team directly in managing day-to-day management of activities for operations
• Active participation in client meetings
• Manage Resource planning and control any variations in capacity plan
• Lead SLA analysis discussions for the teams
• Conducting detailed RCA of any EO/escalation and ensuring strong mitigation plan
• Ensure team performance as per agreed standards (SLA)

Requirements
• Graduation/post-graduation in any stream
• Minimum of 12+ years experience in a large professional organization in Insurance Operation/managing huge data sets that includes data reconciliation, enrolment processes, Policy Renewal for client employees including proration of benefits/Insurance Billing Management etc.
• Excellent written verbal communication skills
• Strong analytical skills
• Should have managed managers for 2-3 years
• Excellent command on Microsoft office (excel formulas, PowerPoint) Read more