Head of Service Delivery

Lead and support a team to manage claim referrals for services to be delivered by providers;

Lead and support a team of client navigators for services utilising this function;

Oversee contract management of the services assigned to you and ensure strong performance is achieved against these from the providers delivering the services;
Ensure services are delivered with appropriate consideration to health and safety, privacy, complaints management and risk management;
Oversee all provider management needs in the assigned portfolio of services including but not limited to accreditations, onboarding and training;
Support provider recruitment with other members of the Executive team;
Lead in service design within your area of services and be the SME for responding to proposals;
Provide clinical leadership within your assigned portfolio of services; and
Contribute to ideas for growth for your assigned portfolio of services.

Skills And Experience

We're making positive changes to the way we coordinate care and provide support to our Provider Network that deliver our services. As a result, we're looking for enthusiastic, energised, values-based and strong leaders to help contribute to our strategic goals and work programme.

The successful applicant will have a clinical background, ideally in allied health or mental health with either a current or previous practicing certificate. We're looking for people with extensive experience working in a variety of rehabilitation areas and who are recognized as an advanced practitioner with a minimum of 8 years practical experience.

What We Can Offer You

Competitive remuneration package

Flexible working arrangements
Discounts on products and services from a range of our partners
Wellbeing programme
Comprehensive internal training programmes and other supports for professional development
Christmas and New Year breaks

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Seniority level
Executive