Head of Service and Service Sales

Head of Service and Service Sales for HRT India Business India Cluster .

Responsibilities / Tasks
• Steer and coordinate the Country Service activities
• Coordinate the country service locations
• Drive growth of the service business
• Set, align and govern Service targets, processes, standards, methods and tools
• Support the development and implementation of the Service Strategy.
• Actively monitor market and competition trends, Drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods
• Manage the synergetic collaboration with relevant interfaces
• Act as liaison between customers, production and distribution departments related to specific customer orders
• Provide technical and non-technical customer support
• Foster exchange of best practices, establish and follow compliance culture within team .
• Service Business development , iBase update , service coverage improvement

Your Profile Qualifications
• Diploma/Degree in Mech Engineering with specialization in Refrigeration and Air conditioning
• PG Diploma in Business Administration Operations
• More than 5 years leadership experience in service-related positions
• Broad working experience within management of a service organization
• Deep practical know-how of state-of-the-art service process organization methods and tools
• Broad knowledge of theory and principles in service management
• Built up service strategies, implemented them and by that improved overall profitability
• Sound hands on Technical experience in Refrigeration system ( Ammonia / Propane Propylene etc ) and Screw Recip compressor service, installation, testing commissioning.
• Very good analytical capabilities, problem-solving skills ally
• Takes ownership of the work, successes and mistakes
• English (proficient), preferably local language (fluent)
• Good leadership skills.
• Ability to network and build relationships
• Deep understanding of business
• Strong communicator, good net-worker.
• Strongly innovative thinking and change competences

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