Verified Job
Customer Support / TeleCaller
Head Of Human Resources BPO Experience Must
Customer Support / TeleCaller
#212212
Remote / WFH
Job Description
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Head Of Human Resources (BPO Experience Must)
F
FastInfo
Kolkata, West Bengal
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16 hours agoFull–time
Key Purpose of the Job: (Position Summary)
Conceptualizing and facilitating the implementation of HR Strategy to support the dynamic business needs that include Annual HR Planning, Budgeting, Talent Acquisition & Management, Employee Engagement, HR Branding & Communications, thereby ensuring that people are the strategic differentiators for the business.
Key Performance Areas
• HR Strategy and Annual HR Planning-Budgeting
• Talent Acquisition Strategy & TA
• Human Capital Effectiveness through performance alignment & culture building
• Capability Enhancement through Learning & Development
• Ensuring HR Delivery to the Business
• Employee Engagement-Retention, Reward & Recognition
• Policy formulation & implementation
• HR Branding & Communications
Activities Responsible for
1. Leading the Annual Business Planning process and advising on HR aspects of business planning to include
Manpower Planning
HR Budgeting
Talent Management &Performance Management Systems
Employee Engagement Strategy
2. Acquire & Align Talent as per Business Plan
Responsible for developing Annual Talent Acquisition Plan
Closing the positions as per established deadline and procedures.
3. Driving Human Capital Effectiveness through
Robust Performance Management
Culture Building
4. Developing Manpower Effectiveness & Capability through
Identification of training needs
Formulation of Annual Training Calendar
Managing and coordinating the implementation of identified training needs as also conducting the training, both technical & behavioral.
5. Conceptualizing & driving Engagement Initiatives for the S&M.
6. Conceptualization and effective implementation of employee retention & reward practices
7. Responsible HR Operations Modelling and ensuring that an efficient and effective service is delivered to the business.
8. Formulation of HR policies with key focus on aligning HR with core business.
+. Facilitating effective Change Management in line with business goals of the organization.
10. Develop overall HR branding and communication strategy
11. Developing HR Analytics
12. Act as a focal point for an effective conflict management process &implementing disciplinary norms & standards.
13. Exit Management System:
• Robust Exit Management System
Head Of Human Resources (BPO Experience Must)
F
FastInfo
Kolkata, West Bengal
Apply
16 hours agoFull–time
Key Purpose of the Job: (Position Summary)
Conceptualizing and facilitating the implementation of HR Strategy to support the dynamic business needs that include Annual HR Planning, Budgeting, Talent Acquisition & Management, Employee Engagement, HR Branding & Communications, thereby ensuring that people are the strategic differentiators for the business.
Key Performance Areas
• HR Strategy and Annual HR Planning-Budgeting
• Talent Acquisition Strategy & TA
• Human Capital Effectiveness through performance alignment & culture building
• Capability Enhancement through Learning & Development
• Ensuring HR Delivery to the Business
• Employee Engagement-Retention, Reward & Recognition
• Policy formulation & implementation
• HR Branding & Communications
Activities Responsible for
1. Leading the Annual Business Planning process and advising on HR aspects of business planning to include
Manpower Planning
HR Budgeting
Talent Management &Performance Management Systems
Employee Engagement Strategy
2. Acquire & Align Talent as per Business Plan
Responsible for developing Annual Talent Acquisition Plan
Closing the positions as per established deadline and procedures.
3. Driving Human Capital Effectiveness through
Robust Performance Management
Culture Building
4. Developing Manpower Effectiveness & Capability through
Identification of training needs
Formulation of Annual Training Calendar
Managing and coordinating the implementation of identified training needs as also conducting the training, both technical & behavioral.
5. Conceptualizing & driving Engagement Initiatives for the S&M.
6. Conceptualization and effective implementation of employee retention & reward practices
7. Responsible HR Operations Modelling and ensuring that an efficient and effective service is delivered to the business.
8. Formulation of HR policies with key focus on aligning HR with core business.
+. Facilitating effective Change Management in line with business goals of the organization.
10. Develop overall HR branding and communication strategy
11. Developing HR Analytics
12. Act as a focal point for an effective conflict management process &implementing disciplinary norms & standards.
13. Exit Management System:
• Robust Exit Management System
