Head of (Customer Service) Contact Centre

Money Mart


Call Center Executive
Money Mart • Delhi • via Job Hai
3 days ago
₹15K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Apply on Jobs - India Trabajo.org
Job description
EMORO SERVICE PVT LTD Telecaller/Voice Process roles (0-1 years experience) with a salary range of ₹12,000–₹30,000 per month..
• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

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KAAPRO


Head of (Customer Service) Contact Centre
KAAPRO • New Delhi, Delhi • via Jooble
2 days ago
Full–time
No Degree Mentioned
Apply on Jooble
Job description
About the Company We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. Handle incoming calls, emails, chats, and social media queries from customers.
Provide accurate product/service information and resolve customer concerns promptly.
Maintain records of customer interactions and update CRM systems.
Suggest process improvements to enhance customer experience.

1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.

Excellent verbal and written communication skills in English and Hindi.
Basic computer knowledge and familiarity with CRM tools.

Prior experience in call center/BPO/e-commerce.
Knowledge of order management, returns, and refunds process.