HDFC Recruitment for Freshers | Customer Service Executive|RAO

Job Description:
• Process Excellence and Enhancements Identify and recommend measures to check unproductive volumes and cases of potential misuse of the banking systems Suggest gaps in processes, if any, and changes required to address such gaps.
• Timely and accurate resolution of Customer Complains and queries.
• To meet the agreed TATs ( as per SLA document) for all customer service like Foreclosures, issuance of NOCs and other activities of CSD To ensure that processing is done without any errors and within prescribed TATs To ensure adequate/appropriate infrastructure at Customer Service Centers.
• To ensure excellent rating in QIG audit.
• Punctuality, discipline, attendance training, Complaint management To maintain punctuality, discipline and office decorum at all the time.
• To focus on productivity and achieve efficiency levels as desired by senior management Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility.
• To take up projects at regional level.
• Aim for Nil Operational Errors.
• Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Post disbursement Customer Service Activities To provide services to Retail Asset customers post disbursement of loans.
• To ensure complete 5S is implemented and maintained at CSD.

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Job Requirements:
• Communication
• Planning and Organizing Skills
• Knowledge of Competition Current trends in financial Industry.
• Banking Product Process Knowledge

Job Details:

Company: HDFC

Vacancy Type: Full Time

Job Location: Indore, Madhya Pradesh, India

Application Deadline: N/A

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