Hardware Support Specialist

Hardware Support Engineer L1 and L2

Accountabilities:

1. User experience monitoring and first-level support to Citrix VDI users.

2. Identifies issues proactively using required tools for all components related to VDI.

3. Assists in ensuring compliance with security policies and procedures.

4. Getting involved in upgrade and migration projects and improvements to the VDI and

physical edge computing.

5. o365 installation and configuration on edge computing (Laptops and Desktops)

Job Duties & responsibilities

1. Establish and maintain service levels, monitor Citrix VDI, IT infrastructure, and manage

edge computing (Laptops and Desktops).

2. Troubleshoot and resolve View issues related to VDI, Laptops, and Desktops.

3. Maintaining VDI golden images, installing client applications.

4. Perform day-to-day VDI administration tasks including maintenance hotfixes, patches,

upgrades and security configurations.

5. VDI to Laptop Migrations

5. Assess virtual machine and VDI risks and perform contingency planning.

Required Experience

The candidate should have a minimum of 3 years’ experience with a broad IT support

background, covering windows Client OS, a bit of networking, and an understanding of

desktop support. I'm particularly interested in experience of the following:

 Citrix VDI

 Windows 7 / 8 /10 desktop environments

 ITIL including incident / problem management

 Office 365 / Backup email boxes

 Endpoint protection.

English Communication is essential to Handle US users

Shift Timing 6 pm to 3 am

Work Location at Chennai