Verified Job
Engineering - Architecture
Hardware Network Engineer
Engineering - Architecture
#778488
Remote / WFH
TM Solutech
Job Description
Location: Udaipur, Rajasthan
Experience: 1 to 2 Years
Employment Type: Full-Time
Requirement: L1 Engineer
Key Responsibilities:
· Provide first-level technical support to users via calls, emails, or ticketing systems
· Diagnose and resolve basic hardware, software, and network issues
· Log and track support tickets and ensure timely resolution
· Escalate complex issues to L2/L3 teams when required
· Assist in system monitoring and report any irregularities
· Install, configure, and maintain desktops, laptops, and software applications
· Support users with password resets, access issues, and basic troubleshooting
· Maintain documentation of issues, solutions, and processes
· Ensure adherence to IT policies and security standards
Required Skills:
· Basic knowledge of operating systems (Windows/Linux)
· Understanding of networking fundamentals (IP, DNS, LAN/WAN)
· Familiarity with ticketing tools and remote support tools
· Basic knowledge of hardware and software troubleshooting
· Good communication and problem-solving skills
· Ability to work in shifts if required
We look forward to receiving your application.
Experience: 1 to 2 Years
Employment Type: Full-Time
Requirement: L1 Engineer
Key Responsibilities:
· Provide first-level technical support to users via calls, emails, or ticketing systems
· Diagnose and resolve basic hardware, software, and network issues
· Log and track support tickets and ensure timely resolution
· Escalate complex issues to L2/L3 teams when required
· Assist in system monitoring and report any irregularities
· Install, configure, and maintain desktops, laptops, and software applications
· Support users with password resets, access issues, and basic troubleshooting
· Maintain documentation of issues, solutions, and processes
· Ensure adherence to IT policies and security standards
Required Skills:
· Basic knowledge of operating systems (Windows/Linux)
· Understanding of networking fundamentals (IP, DNS, LAN/WAN)
· Familiarity with ticketing tools and remote support tools
· Basic knowledge of hardware and software troubleshooting
· Good communication and problem-solving skills
· Ability to work in shifts if required
We look forward to receiving your application.
