guest services manager

Work Term: Permanent
Work Language: English
Hours: 37.5 to 45 hours per week
Education: College/CEGEP
Experience: 2 years to less than 3 years
or equivalent experience
Work setting
Hotel, motel, resort
Budgetary responsibility
$4,000,001 - $8,000,000
Tasks
Develop and implement policies and procedures for daily operations
Recruit and hire staff
Supervise staff
Conduct performance reviews
Negotiate with suppliers for the provision of materials and supplies
Conduct training sessions
Negotiate with clients for the use of facilities
Perform front desk duties
Prepare budgets and monitor revenues and expenses
Prepare marketing plans
Implement marketing activities
Arrange for and oversee maintenance activities
Enforce policies and procedures
Address customers' complaints or concerns
Assist clients/guests with special needs
Develop and implement business plans
Establish work schedules
Manage events
Organize and maintain inventory
Supervision
5-10 people
Certificates, licences, memberships, and courses
First Aid Certificate
CPR Certificate
Computer and technology knowledge
MS Word
Central reservation system (CRS)
MS Excel
MS Office
MS Outlook
MS PowerPoint
MS Windows
Google Drive
Security and safety
Bondable
Basic security clearance
Enhanced reliability security clearance
Confidential security clearance
Criminal record check
Transportation/travel information
Valid driver's licence
Own transportation
Own vehicle
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Large workload
Overtime required
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Initiative
Team player
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Bonus
Group insurance benefits
Life insurance
Pension plan
Other benefits
Free parking available
Paid time off (volunteering or personal days)
Travel insurance