Verified Job
Customer Support / TeleCaller
Guest Services and Housekeeping Opportunities
Customer Support / TeleCaller
#690465
Remote / WFH
Job Description
Delivering on our promise to live extraordinary, our Eos by SkyCity colleagues create memorable, seamless experiences that embody the Eos brand pillars - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but internationally as well.
Right now, we are looking for Guest Service Agents, Guest Service Attendants and Housekeeping Attendants to join our team.
Guest Service Agents (Full-time and Part-time) provide warm welcomes and farewells, manage check‑ins, check‑outs, room allocations, and reservations, and respond to enquiries with professionalism. You will verify and settle guest folios, coordinate with key departments to anticipate guest needs, complete daily checklists and reports, upsell facilities and services, and offer accurate information on hotel amenities, rooms, rates, and experiences.
Guest Service Attendants (Full-time and Part-time and Casual) deliver seamless, exceptional service through warm greetings, provide luggage assistance, valet parking, room orientations, and personalised recommendations. You will handle enquiries professionally, liaise with internal departments, complete daily checklists and reports, and consistently uphold the luxury experience our guests expect. A full driver’s license and the proficiency to operate both automatic and manual vehicles are essential for this role.
Housekeeping Attendants (Part-time and Casual) maintain rooms and suites as well as hotel public areas to an impeccable standard, delivering personalised service that reflects our commitment to luxury. You will report maintenance issues, restock guest supplies and respond to guest requests promptly and courteously. You will help create memorable guest experiences through exceptional attention to detail, good communication skills, and the ability to thrive in fast paced environments. Previous housekeeping experience with physical stamina, and a supportive team mindset are highly valued.
What's in it for you?
Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
Free employee meals available at our employee restaurant
Subsidised car parking and public transport tickets.
Discounts available across SkyCity Adelaide venues.
Discount health insurance, free flu vaccinations, skin checks and other health checks.
Employee reward and recognition programs.
Fantastic career and professional development opportunities.
Access to Employee Assistance Program (EAP)
No recruitment agencies please.
At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.
Right now, we are looking for Guest Service Agents, Guest Service Attendants and Housekeeping Attendants to join our team.
Guest Service Agents (Full-time and Part-time) provide warm welcomes and farewells, manage check‑ins, check‑outs, room allocations, and reservations, and respond to enquiries with professionalism. You will verify and settle guest folios, coordinate with key departments to anticipate guest needs, complete daily checklists and reports, upsell facilities and services, and offer accurate information on hotel amenities, rooms, rates, and experiences.
Guest Service Attendants (Full-time and Part-time and Casual) deliver seamless, exceptional service through warm greetings, provide luggage assistance, valet parking, room orientations, and personalised recommendations. You will handle enquiries professionally, liaise with internal departments, complete daily checklists and reports, and consistently uphold the luxury experience our guests expect. A full driver’s license and the proficiency to operate both automatic and manual vehicles are essential for this role.
Housekeeping Attendants (Part-time and Casual) maintain rooms and suites as well as hotel public areas to an impeccable standard, delivering personalised service that reflects our commitment to luxury. You will report maintenance issues, restock guest supplies and respond to guest requests promptly and courteously. You will help create memorable guest experiences through exceptional attention to detail, good communication skills, and the ability to thrive in fast paced environments. Previous housekeeping experience with physical stamina, and a supportive team mindset are highly valued.
What's in it for you?
Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
Free employee meals available at our employee restaurant
Subsidised car parking and public transport tickets.
Discounts available across SkyCity Adelaide venues.
Discount health insurance, free flu vaccinations, skin checks and other health checks.
Employee reward and recognition programs.
Fantastic career and professional development opportunities.
Access to Employee Assistance Program (EAP)
No recruitment agencies please.
At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.
