Verified Job
Customer Support / TeleCaller
Guest Service Host
Customer Support / TeleCaller
#52191
Remote / WFH
PPHE Hotel Group 3
Job Description
Guest Service Host
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Guest Services Host/ess, you will receive:
Salary: £13.15 per hour
Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
50% F&B discount at our restaurants and bars (for your whole party)
Start with 30 days holiday per year - incl bank holidays
Two free meals per day - including days off if you wish to come in!
Access to 40% of your pay before payday through Wagestream!
Recommend a Friend scheme - £750
BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
Vitality at work scheme with great gym discounts & more
Ride to Work Scheme & free local cycling lessons
Travel season ticket loans *
24/7 access to our Employee Assistance Programme
Rotas published at least two weeks in advance (if applicable)
Departmental productivity and service incentive schemes *
Uniforms provided (if applicable) & free dry cleaning
Annual Staff parties and events
Company pension plan & award-winning training
The ideal candidate for the Guest Services Host/ess role will:
Have excellent interpersonal skills and the ability to connect with others
Manage requests promptly, helpfully, politely and with a caring attitude
Possess a good command of English and excellent communication skills
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
Have previous experience as a Switchboard Operator or Guest Services Host/ess
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Guest Services Host/ess, you will receive:
Salary: £13.15 per hour
Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
50% F&B discount at our restaurants and bars (for your whole party)
Start with 30 days holiday per year - incl bank holidays
Two free meals per day - including days off if you wish to come in!
Access to 40% of your pay before payday through Wagestream!
Recommend a Friend scheme - £750
BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
Vitality at work scheme with great gym discounts & more
Ride to Work Scheme & free local cycling lessons
Travel season ticket loans *
24/7 access to our Employee Assistance Programme
Rotas published at least two weeks in advance (if applicable)
Departmental productivity and service incentive schemes *
Uniforms provided (if applicable) & free dry cleaning
Annual Staff parties and events
Company pension plan & award-winning training
The ideal candidate for the Guest Services Host/ess role will:
Have excellent interpersonal skills and the ability to connect with others
Manage requests promptly, helpfully, politely and with a caring attitude
Possess a good command of English and excellent communication skills
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
Have previous experience as a Switchboard Operator or Guest Services Host/ess
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
