GUEST SERVICE ASSOCIATE FB SERVICE

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Job description
About Eventconnect

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS
• Competitive salary and benefits
• Casual but energetic work environment made for today’s workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

About The Role

At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

Responsibilities
• Assist clients with questions about the overall platform by telephone, email live chat
• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through CRM system
• Data input

Qualifications
• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem solving skills and ability to collaborate with others
• Ability to gauge your client and adjust your approach
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• Detail oriented and precise team player who enjoys working with others
• CRM experience
• A University or College graduate, Travel Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year experience in tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.
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Accor FR


GUEST SERVICE ASSOCIATE FB SERVICE
Accor FR • Mumbai, Maharashtra • via Accor Careers
Full–time
No Degree Mentioned
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Job description
Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a dedicated and customer-oriented Guest Service Associate for our Food Beverage (FB) Service team in Mumbai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.
• Greet and seat guests, providing menus and explaining daily specials
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks in a timely and professional manner
• Respond promptly to guest inquiries, requests, and concerns
• Maintain cleanliness and organization of dining areas
• Process payments and handle cash and credit transactions
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Set up and break down dining areas before and after service
• Adhere to all food safety and sanitation guidelines
• Assist in training new team members as needed
• Participate in regular team meetings to discuss service improvements
• Stay informed about menu changes, promotions, and special events

Qualifications
• Excellent customer service skills with a focus on creating positive guest experiences
• Strong communication and interpersonal abilities
• Proven ability to work efficiently in a fast-paced environment
• Detail-oriented with a keen eye for cleanliness and presentation
• Basic math skills for handling financial transactions
• Physical stamina to stand and walk for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Team player with a collaborative attitude
• Knowledge of food and beverage service techniques
• Familiarity with restaurant operations and procedures
• Problem-solving skills to address guest concerns effectively
• Previous experience in food and beverage service preferred
• Understanding of menu items and ability to make recommendations
• Basic knowledge of wine and spirits (a plus)
• Proficiency in using point-of-sale (POS) systems
• Ability to multitask and prioritize in a dynamic environment
• Commitment to maintaining high standards of food safety and hygiene Read more