Guest Service Associate FampB Services

Job Responsibilities
To look into the day to day reservations of the tables
· To see that the food is brought in time for buffet service and that buffet is replenished from time to time
· To take over the hostess job in her absence
· To take the beverage order of the guest and provide all meal choices such as buffet & a la carte
· To ensure proper billing of tables
· To ensure G.S.T.S card is filled in by the guests
· To ensure service standards are maintained
· Attending phone calls & handling enquiries
· To ensure discipline
· To update the non-availability & sell for the day board on a daily basis
· To ensure lights & A/C are switched off after closing & put on before opening of the restaurant
· Generates cover statement report & updates the remarks book & attendance register
· Generating reports for linen, stewarding & stationary consumption
· Motivate staff through leadership
· Control cost by minimizing pilferage & breakage
· Personally enquire & ensure complete guest satisfaction
· Assist concerned departments in stock taking
· Pick up the food from the kitchen & serve to the guests
· Setting up the buffet counters & general upkeep of the restaurant
· Collecting linen from the linen department
· Returning the soiled linen & maintaining the linen register
· Clearing dirty CCG from the restaurant, getting it wiped and re-stacked in the sideboard
· Any other responsibilities assign to you from time to time

Job Requirements
Performs all necessary tasks to serve Food and Beverage according to the service standards and operating manuals of the hotel.
· Greets and seats guests and ensures their comfort at the table.
· Maintains table culture and restaurant ambiance at all times.
Maintain maximum hygiene personally, inside the restaurant and in all back of house areas by performing appropriate cleaning tasks