Guest Service Agent

Job details
Shift and schedule
Shift work
 
Location
Cairns QLD 4870
 
Full job description
Sustainably focused team and hotel group
Great benefits, and group wide discounts!
Career growth opportunities in a unique hotel environment

Crystalbrook Flynn is a social butterfly - the natural life of the party. Just steps from the Esplanade boardwalk it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

THE ROLE:

Are you passionate about connecting with guests, and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent to the beautiful Crystalbrook Flynn.

Unleash your positivity and embrace the opportunities that come with being a Guest Service Agent within a rainforest haven. We are in search of a forward-thinking people-person to elevate our guests' experience to new heights.


ABOUT YOU:

We are seeking a Guest Service Agent. We welcome candidates with previous guest service experience (hotel experience is an advantage), have a passion for interacting with people and an empathic ability to anticipate our guests' needs.

Your talents will include:

Proficient computer skills (Opera PMS an advantage)
You will have a strong attention to detail
You are familiar with Cairns and the wider region
An availability to work across a 7-day roster - evenings and night included
You will be motivated to provide the best guest experience possible
You demonstrate a 'can-do' approach to your duties

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

A market leading 50% FB discount across all Venues
$++ Room rates and a generous friends and family discount
Lifestyle benefits including extra leave and earth advocacy days
Green future - we are committed to enhanced sustainability practices
Dedicated Internal Mobility Programme and reward scheme
Online learning, career enhancement and development plans
Personalised employee support network
Regular service recognition and team events
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!


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