Guest Service Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism

We are seeking an experienced Guest Service Agent to join our team. This role will report to the Front Office Manager and is fundamental in ensuring a positive and memorable experience for our hotel guests

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

Benefits

Attractive salary package
Hotel discounts through our Global Alliance Program - Discovery
50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar
Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
Ongoing learning and development through our learning experience platform
Complimentary meal whilst on shift
Health & Wellbeing - Employee Assistance Program and discounted BUPA Health Cover
Reward and Recognition Program
Discounted car parking
The successful candidate will:

Provide exceptional customer service by addressing guest needs, handling enquiries, and facilitating smooth check-in and check-out processes.
Be a point of contact for all guest needs
Promote hotel facilities and associated loyalty programs
Accurately maintain detailed guest reservations and preferences
Maintain a high level of liaison between front office and all other departments within the hotel.
Assisting with concierge when required
Ideally you will have:

1-2 years of Front Office experience within a 4–5-star environment
Experience with Opera or similar PMS system
Excellent Interpersonal skills with the ability to communicate verbally and written
A passion for the hospitality industry & an eye for detail
A customer service focus
Well presented, with an outgoing personality
Ability to work a rotating roster including evenings, weekends and public holidays
Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then APPLY NOW. If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page www.panpacific.com

Job Types: Part-time, Permanent

Pay: $34.19 per hour

Benefits:

Employee discount
Free food
Professional development assistance
Experience:

OPERA: 1 year (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person