Guest Service Agent

Advance your customer service/administration career
Work with a great team in an exceptionally beautiful location
Casual role
We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.


ABOUT THE ROLE:

Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the hotel, positively representing and promoting our boutique brand
Be a key part of the guest experience, interacting wherever and whenever possible
Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
Coordinate with other departments
Answer and dispatch both incoming external and internal calls
Maintain sufficient knowledge of all room rates and available packages
Follow up on all guest requests and complaints
Be a key part of the guest experience, interacting wherever and whenever possible
Support the operational teams with administrative tasks as required