Guest Relation Executive

Job description

Guest Relation Executive/Restaurant Hostess /GRE (ONLY FEMALE)

Course Specialization: B.Sc - Any Specialization, Hospitality and Hotel Management, B.Com - Commerce, Diploma - Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management.

Desired Experience: 1 - 5 Years

Skills Required:

Strong communication skills and should have pleasing personality.
Excellent interpersonal skills for diplomatically handling staff and customers.
Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
Excellent guest service skill.
Ability to work flexible hours, weekends, and holidays.
An ability to listen and respond to demanding Guest needs.
Accountable and resilient.
Commitment to delivering a high level of customer service.
Flexibility to respond to a variety of different work situations.
Females candidates will be preferred.
Roles and Responsibilities:

Identify main client groups and audiences and determine the best way to communicate publicity information to them.
Provide upscale guest service experiences for clients throughout their stay.
Ensure Guests are properly greeted upon their arrival.
Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.
Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
Draw up client bookings for tables and ensure that tables are set before clients arrival.
Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
Schedules dining reservations and arranges parties or special services for diners.
Manage the front desk by receiving incoming calls, greeting and attending to customers.
Inform guests about the availability of tables and direct them to the tables.
Keep records of guests who visit the restaurant.
Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
Assist customers with answers to queries, and proffer solutions to issues within your capacity.
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary.
Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
Establish friendly relationships with regular clients.
Comply with restaurant security, fire regulations and all health and safety legislation.
Ensures that restaurant brand standards are consistently implemented.
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,7++.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Guest relations: 1 year (Required)
Location:

Pune, Maharashtra (Required)
Work Location: In person

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