Guest Relation Executive

Experience in guest relations and reception management

Serve as first-level SPOC for customer queries, manage reception, support account management, coordinate member events, ensure building operations, assist move-ins/outs, and handle tours Key Roles & Responsibilities:


• Be the first level SPOC for customer level queries.

• Manage reception during business hours.

• Illustrate Smartworks' core values and strive to achieve our mission.

• Support the Account Management team to achieve the following:

• Create a welcoming and collaborative environment for our members through events and building relationships between members.

• Ensure that your building is fully operational, and processes are running smoothly.

• Assist with move-ins and move-outs; prepare and distribute member welcome packets.

• Take direction from the Account Manager to support the Team as necessary.

• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.


Industry type
Real Estate (Co-working)
Department
Food, Beverage & Hospitality
Role
Front Office Executive
Role category
Front Office & Guest Services
Employment type
Full Time, Permanent
Education
Any Graduat