About Us "> At Treebo Hospitality Ventures, we take pride in our commitment to quality and service excellence. Our company overview provides valuable insights into our operational ethos, culture, and values. "> As a Guest Experience Leader, you will play a critical role in translating the organisation's objectives into tangible results. You will be responsible for managing guest expectations, collaborating with hotel partners, and mentoring staff to achieve service excellence. "> Your Key Responsibilities "> • Perform Root Cause Analysis to eradicate quality-related issues. • Conduct follow-up with staff to ensure high standards of quality are maintained consistently. • Liaison between the company and Hotel Partners for all support/communications from both parties. The ideal candidate will possess good communication skills, leadership abilities, and client relationship management skills. They should also have attention to detail, entrepreneurial approach towards problem-solving, and willingness to travel extensively within the assigned territory.
