Guest Experience Expert | Front Office

Company

Marriott International is the world's leading global hospitality company, offering the most powerful portfolio in the industry. With 8,000 properties across 13+ countries and territories, our 30 brands give people more ways to connect, experience and expand their world. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay.



Job Summary

As a Guest Experience Expert, you will work across departments and take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done in diverse environment. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience and critical to ensure smooth operations throughout the entire hotel.

The duties are as follows, but not limited to:

Guest Relations
Guest Services/Concierge
Processing Check-In/Out

Benefits

Dry cleaning on work clothes
Free meals on duty
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family friends
The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International.
Discounts on food beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing mindfulness programs to ensure you stay healthy
Employee Assistance Program
First Impression High Tea on the completion of your One month journey


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Read more