Verified Job
Customer Support / TeleCaller
Gong Implementation Consultant
Customer Support / TeleCaller
#658234
Remote / WFH
Job Description
Full job description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Gong Implementation Consultant specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
What You’ll Do:
Lead and deliver Gong implementations for diverse customers in the EMEA region.
Work closely with sales, marketing, and RevOps teams to configure Gong in alignment with their revenue processes.
Translate CRM, pipeline, and forecasting realities into a high-impact Gong setup.
Train and coach customers, ensuring strong adoption and long-term success.
Troubleshoot data and integration issues, providing clear guidance without falling into “follow the script” delivery.
Identify opportunities to optimize workflows and drive tangible business outcomes.
What We’re Looking For:
1. Strong CRM Experience
Must-have: 3+ years hands-on CRM work (Salesforce, HubSpot, or similar).
Nice-to-have: Exposure to conversational intelligence tools.
Why it matters: A solid CRM foundation is essential for configuring Gong and ensuring data accuracy.
2. Consulting Skills
Must-have: Excellent customer-facing communication and problem-solving skills.
Nice-to-have: Prior consulting, onboarding, or implementation experience.
Why it matters: You’ll lead discovery, guide customers, and help them structure their revenue processes effectively.
3. Technical Acumen
Must-have: Comfort with data, integrations, APIs, and basic troubleshooting.
Nice-to-have: Understanding of JSON, data flows, and integration concepts.
Why it matters: You’re not a developer, but you must grasp how systems connect and how sync issues occur.
4. Revenue Ops & Sales Process Knowledge
Must-have: Understanding of B2B sales stages, pipeline management, and forecasting discipline.
Nice-to-have: Familiarity with sales engagement tools (sequences, task flows).
Why it matters: You’ll translate a customer’s revenue motion into an effective Gong configuration.
5. RevTech Awareness
Must-have: General awareness of CRM and sales/RevOps tooling.
Nice-to-have: Hands-on experience with RevOps platforms such as sales engagement, CI, or forecasting systems.
Why it matters: It accelerates your ramp-up and helps contextualize Gong within the customer’s broader tech stack.
6. Customer Success Mindset
Must-have: Ability to partner with customers to drive adoption and long-term value.
Why it matters: Our customers want more than a “standard script.” We need consultants who can adapt to real business needs.
7. Out-of-the-Box Thinking
Must-have: Ability to go beyond prescriptive steps and tailor solutions.
Why it matters: Many customers complain about rigid, template-driven implementations—your creativity is the differentiator.
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Gong Implementation Consultant specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
What You’ll Do:
Lead and deliver Gong implementations for diverse customers in the EMEA region.
Work closely with sales, marketing, and RevOps teams to configure Gong in alignment with their revenue processes.
Translate CRM, pipeline, and forecasting realities into a high-impact Gong setup.
Train and coach customers, ensuring strong adoption and long-term success.
Troubleshoot data and integration issues, providing clear guidance without falling into “follow the script” delivery.
Identify opportunities to optimize workflows and drive tangible business outcomes.
What We’re Looking For:
1. Strong CRM Experience
Must-have: 3+ years hands-on CRM work (Salesforce, HubSpot, or similar).
Nice-to-have: Exposure to conversational intelligence tools.
Why it matters: A solid CRM foundation is essential for configuring Gong and ensuring data accuracy.
2. Consulting Skills
Must-have: Excellent customer-facing communication and problem-solving skills.
Nice-to-have: Prior consulting, onboarding, or implementation experience.
Why it matters: You’ll lead discovery, guide customers, and help them structure their revenue processes effectively.
3. Technical Acumen
Must-have: Comfort with data, integrations, APIs, and basic troubleshooting.
Nice-to-have: Understanding of JSON, data flows, and integration concepts.
Why it matters: You’re not a developer, but you must grasp how systems connect and how sync issues occur.
4. Revenue Ops & Sales Process Knowledge
Must-have: Understanding of B2B sales stages, pipeline management, and forecasting discipline.
Nice-to-have: Familiarity with sales engagement tools (sequences, task flows).
Why it matters: You’ll translate a customer’s revenue motion into an effective Gong configuration.
5. RevTech Awareness
Must-have: General awareness of CRM and sales/RevOps tooling.
Nice-to-have: Hands-on experience with RevOps platforms such as sales engagement, CI, or forecasting systems.
Why it matters: It accelerates your ramp-up and helps contextualize Gong within the customer’s broader tech stack.
6. Customer Success Mindset
Must-have: Ability to partner with customers to drive adoption and long-term value.
Why it matters: Our customers want more than a “standard script.” We need consultants who can adapt to real business needs.
7. Out-of-the-Box Thinking
Must-have: Ability to go beyond prescriptive steps and tailor solutions.
Why it matters: Many customers complain about rigid, template-driven implementations—your creativity is the differentiator.
