GM Cluster Retail Sales

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role GM Cluster Retail Sales Job Level/ Designation M3 Function / Department Retail Location TN- CHENNAI Job Purpose The Retail Sales Manager is responsible for driving sales operations across all retail including stores, Mini-stores, and AD-MS in a circle. Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas/Accountabilities 1. Postpaid RGA : Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan 2. MNP as % RGA 3. Acquisition churn /T4M retention 4. Base upgrade revenue 5. Enterprise (non-mobility) revenue 1. Reduction in Postpaid activation rejection ratio 1. No. of profitable Large Format Stores 2. No. of profitable franchisees as per normative profitability grid (basis townclass) 3. Overall COCA/RGA : actual vs budget 4. Adherence to Cluster/Circle Retail Opex budget 1. 100% HSW Compliance and Zero fatality 2. NIP Penetration: %ge frontline earning at least +0% of target payout 3. Improve Gender balance in the team by 5% over LY 4. Reduction in Associate and FTE attrition 5. % of team completing recommended learning modules 1. App download for new activations 2. Activation of Digital Leads : O2D efficien Core Competencies, Knowledge, Experience Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving Must have technical / professional