Verified Job
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Global HR Service Delivery Specialist
Jobs
#411699
Full Time
Job Description
Job Description
The Role
Key responsibilities
• Assisting with scheduling the delivery of the Academy curriculum throughout the regions based on demand.
• Registration and promotion of training events through the Academy's Learning Portal (Cornerstone on Demand). Ensuring that courses are well attended and delivered to a highly professional standard and providing an excellent people experience.
• Act as a Subject Matter Expert for the learning platform and working with cross-functional teams advise colleagues on training opportunities and learning related queries
• Collaborate with internal teams such as Learning & Leadership Development, Local HR, IT, Global Service Delivery, Global Analytics and others to solve problems, communicate and manage expectations on operational support, possible challenges and learning administration related requests.
• Develop a good working relationship with our external training providers and facilitators to secure suitable session times and dates to deliver training globally.
• Timely checking and processing of training related invoices.
• Manage cost efficient delivery of training through maximising attendance through course promotion to the relevant targeted audiences.
• Highlighting, resolving and escalating any issues relating to a sub optimal people experience as quickly as possible.
• Be at the forefront of designing and implementing new operational processes, to maximise efficiency by focusing on automation and integration with the Academy portal ensuring the optimal user experience.
• Ensure standard procedures and service level agreements are documented, followed and continuously improved.
Qualifications
Your experience
• Experience in Cornerstone on Demand (CSoD) is preferable, working with a global multinational organisation
• Any Graduate/Post-Graduate with a minimum 5 years of hands-on experience, in in Learning Management administration
• Proficient in MS Office Suite (Outlook, PowerPoint, Word and Excel.
• Proficient in the use of WebEx, Zoom, MS Teams, Adobe Connect as potential virtual platforms that will be used by external trainers/ internally.
• You will be liaising with internal stakeholders and external contacts at all levels so you will have outstanding communication skills (both written and verbal) and be able to establish good relationships quickly.
• Your interpersonal skills and presentation are important because you will often find yourself acting as the face of The Academy both on the telephone and in person.
• You will be able to demonstrate a strong interest and aptitude for professional learning and development.
• You will be capable of working with minimum supervision. Your strong organisational skills (being able to juggle tasks and deliver on deadlines) will be essential in this role. You will be proactive in thinking about how we can improve our service levels and then put these practical solutions in place.
• An excellent communicator, you should have an eye for detail, be quality-driven and thorough in your approach.
• Service minded yet having a questioning attitude, you are responsive, able to prioritise, with the ability to work well as part of a team and individually with sensitivity and discretion.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
The Role
Key responsibilities
• Assisting with scheduling the delivery of the Academy curriculum throughout the regions based on demand.
• Registration and promotion of training events through the Academy's Learning Portal (Cornerstone on Demand). Ensuring that courses are well attended and delivered to a highly professional standard and providing an excellent people experience.
• Act as a Subject Matter Expert for the learning platform and working with cross-functional teams advise colleagues on training opportunities and learning related queries
• Collaborate with internal teams such as Learning & Leadership Development, Local HR, IT, Global Service Delivery, Global Analytics and others to solve problems, communicate and manage expectations on operational support, possible challenges and learning administration related requests.
• Develop a good working relationship with our external training providers and facilitators to secure suitable session times and dates to deliver training globally.
• Timely checking and processing of training related invoices.
• Manage cost efficient delivery of training through maximising attendance through course promotion to the relevant targeted audiences.
• Highlighting, resolving and escalating any issues relating to a sub optimal people experience as quickly as possible.
• Be at the forefront of designing and implementing new operational processes, to maximise efficiency by focusing on automation and integration with the Academy portal ensuring the optimal user experience.
• Ensure standard procedures and service level agreements are documented, followed and continuously improved.
Qualifications
Your experience
• Experience in Cornerstone on Demand (CSoD) is preferable, working with a global multinational organisation
• Any Graduate/Post-Graduate with a minimum 5 years of hands-on experience, in in Learning Management administration
• Proficient in MS Office Suite (Outlook, PowerPoint, Word and Excel.
• Proficient in the use of WebEx, Zoom, MS Teams, Adobe Connect as potential virtual platforms that will be used by external trainers/ internally.
• You will be liaising with internal stakeholders and external contacts at all levels so you will have outstanding communication skills (both written and verbal) and be able to establish good relationships quickly.
• Your interpersonal skills and presentation are important because you will often find yourself acting as the face of The Academy both on the telephone and in person.
• You will be able to demonstrate a strong interest and aptitude for professional learning and development.
• You will be capable of working with minimum supervision. Your strong organisational skills (being able to juggle tasks and deliver on deadlines) will be essential in this role. You will be proactive in thinking about how we can improve our service levels and then put these practical solutions in place.
• An excellent communicator, you should have an eye for detail, be quality-driven and thorough in your approach.
• Service minded yet having a questioning attitude, you are responsive, able to prioritise, with the ability to work well as part of a team and individually with sensitivity and discretion.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
