General Manager - Projects and Performance

The ADF Health Services team are responsible for providing integrated and seamless end-to-end health support to 85,000 ADF personnel across 50+ facilities. This includes integrated workforce providing health services such as primary and occupational healthcare, dental, physiotherapy, mental health and psychology services, pharmacy, occupational rehabilitation, and health administration. As well pathology, imaging and radiology, vocational rehabilitation, mental health, hospital, specialist, allied health, patient transport, and other off base services enabled by Bupa systems.

What’s your role?
As the General Manager, Projects and Performance, you will be responsible for driving innovation, operational excellence and strategic change across ADF Health Services operations and performance. This position oversees the development and implementation of transformation strategies, sets standards for best practices, and manages initiatives to enhance efficiency, quality, and effectiveness of ADF Health Services.
The General Manager leads the creation and execution of a comprehensive roadmap for change, leveraging data-driven insights to foster a culture of continuous improvement. They play a key role in collaborating and supporting with senior leadership to align and deliver transformation efforts with the Department goals, ensuring the optimisation of service delivery, resource utilisation, stakeholder experience and overall performance. This role will also lead the provision of performance insights for the business, leading the production of necessary reporting to various internal and external stakeholders.
Please note: You must be an Australian citizen and be able to attain and maintain a baseline security clearance from the Defence security and vetting service.
What will your day involve?
In this senior leadership role, you will:

Establish and oversee a centre of excellence and transformation methodologies, processes, and templates to enable consistent best practices.
Oversee the execution and adoption of strategic transformation initiatives aligned with ADF Health Services objectives.
Lead cross-functional teams including strategists, analysts, change and project managers, and experience designers, fostering a culture of innovation and continuous improvement.
Oversee engagement with department leadership to understand business needs and translate them into effective program and/or design solutions.
Define transformation success metrics and oversee measurement and reporting.
Working with SMEs, lead the collation and preparation of briefings and submissions internally and externally.
Manage the identification and implementation of efficiencies for reporting, and proactively drive analysis and insights to improve the quality and effectiveness of business decision making.
Oversee journey mapping and service model development to enable optimal experience and performance.
What will you bring?
Bachelor’s degree in business, Management, or a related field (postgraduate degree is highly regarded).
Certifications in change management, project management or process improvement methodologies preferred.
10+ years of experience in business transformation or related field.
Proven track record in leading complex transformation and change initiatives, including budgets and resources.
Experience in managing critical projects in medium to large complex organisations.
Expertise in strategic planning, execution, change management and experience design.
Proven ability to lead and develop high-performing teams.
Track record of collaborating with a range of stakeholders and business units at all levels.
What’s in it for you?
As well as a competitive salary, a range of Bupa benefits and flexible working/work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier healthier for working at Bupa! Read more