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Verified Job Customer Support / TeleCaller

General Manager - Post Contract - IT/BPO

New Delhi, Delhi
Customer Support / TeleCaller
#536756
Remote / WFH

Job Description

- Ensure that business users comply to the Contractual Terms & Conditions by jointly reviewing the Contract KPIs/SLAs, timeline and deliverables.

- Issue proactive reminders to support business owner and/other accountable parties of need perform contract activities and fulfill contr obligations throughout the contract term.

- Develop dashboard on contract compliance and prepare Non-compliance reports.

- Identify opportunities to improve contract compliance processes and devise plans to implement these changes

- Implementation of Policies and procedures of Contract Compliance management in relation to Post-contracting based on company policies, supply customer requirements, regulatory bodies and associations, and the overall execution star considering risk, pricing, scope, and schedule. Also, ensuring timely review and updation of contracting related policies and procedure

- Supports Legal/Finance/Business in handling dispute resolution, litigation and arb proceedings. Notifies and liaises with Finance/ Business to report major claims and keeps Legal/ Finance/Business updated on any critical development during execution the contract.

EDUCATION QUALIFICATIONS

- Chartered Accountant/Master's in business administration/Master's in Engineering/ Master's in Economics/Master's degree in law or Minimum of 6 years of commercial contracting experience

- Additional Certifications from World Commerce and Contracting Association as follows would be a plus:

- Contract Compliance Management Associate - Fundamentals

- Contract Compliance Management Practitioner - Practitioner

RELEVANT EXPERIENCE

- At least 10-15 years or more relevant/relatable industry experience within a Contract Administration and Subcontract

- Administration functions (preference will be given to candidates who have worked in airport, energy sector)

- Working knowledge and hands-on experience on contracts executed under common law/Indian law
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