Verified Job
Manufacturing - Operations
General Manager - Airline Catering
Manufacturing - Operations
#315
Remote / WFH
sky chefs
Job Description
Full job description
Job Title: General Manager - Airline Catering
Job Location: Jamaica-USA-11430
Work Location Type: On-Site
Salary Range: $160,000.00 - 200,000.00
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The General Manager, Tier I, leads an X-Large and highly complex Customer Service Center (CSC), ensuring operational excellence, financial performance, and robust customer partnerships. This role is accountable for driving strategic execution across all functional areas, including Procurement, Production, Logistics, HR, Finance, Quality, and Customer Service, with an impact and scale exceeding that of a standard large CSC.
Main Accountabilities
Business Strategy and Policies
Define and lead the CSC’s strategic direction through regular business reviews, alignment with corporate priorities, and competitive benchmarking, ensuring sustained market leadership and profitability at an X-Large scale.
Foster and maintain executive-level customer relationships through strategic engagement, customized service solutions, and proactive resolution of business challenges to secure long-term partnerships.
Manage retail operations (if applicable) by driving commercial strategies, optimizing product assortment and pricing, and ensuring alignment with brand and customer expectations to achieve targeted profitability.
Oversee facility management, major investments, expansions, and operational allocations by leading infrastructure assessments, evaluating capital project ROI, and coordinating with engineering and logistics teams to ensure future-ready capacity and operational efficiency.
Champion innovation and transformation by identifying operational inefficiencies, spearheading site-wide improvement initiatives, and adopting advanced technologies to enhance productivity, quality, and competitiveness.
Job Title: General Manager - Airline Catering
Job Location: Jamaica-USA-11430
Work Location Type: On-Site
Salary Range: $160,000.00 - 200,000.00
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The General Manager, Tier I, leads an X-Large and highly complex Customer Service Center (CSC), ensuring operational excellence, financial performance, and robust customer partnerships. This role is accountable for driving strategic execution across all functional areas, including Procurement, Production, Logistics, HR, Finance, Quality, and Customer Service, with an impact and scale exceeding that of a standard large CSC.
Main Accountabilities
Business Strategy and Policies
Define and lead the CSC’s strategic direction through regular business reviews, alignment with corporate priorities, and competitive benchmarking, ensuring sustained market leadership and profitability at an X-Large scale.
Foster and maintain executive-level customer relationships through strategic engagement, customized service solutions, and proactive resolution of business challenges to secure long-term partnerships.
Manage retail operations (if applicable) by driving commercial strategies, optimizing product assortment and pricing, and ensuring alignment with brand and customer expectations to achieve targeted profitability.
Oversee facility management, major investments, expansions, and operational allocations by leading infrastructure assessments, evaluating capital project ROI, and coordinating with engineering and logistics teams to ensure future-ready capacity and operational efficiency.
Champion innovation and transformation by identifying operational inefficiencies, spearheading site-wide improvement initiatives, and adopting advanced technologies to enhance productivity, quality, and competitiveness.
