Verified Job
Receptionist
FT Guest Services Agent (Front Desk) - Edmonton Inn & Conference Centre
Receptionist
#732131
Remote / WFH
Nova Hotels
Job Description
Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?
At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.
This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.
If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.
About the Role
Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.
You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.
Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.
What You’ll Be Doing
Welcome guests in a professional, friendly, and engaging manner
Provide exceptional customer service throughout the guest experience
Check guests in and out accurately and efficiently
Handle reservations, room changes, and guest requests using the hotel PMS system
Respond professionally and effectively to guest concerns or issues
Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
Maintain a clean, organized, and professional front desk environment
Communicate effectively with guests, team members, and leadership
Follow all front office policies, procedures, and Nova Hotels standards
Report maintenance, safety, security, or suspicious concerns promptly
Assist teammates and support overall front office operations as needed
Participate as a member of the hotel Health & Safety team
Perform additional duties and projects as assigned
What We’re Looking For
Qualifications
Must be legally entitled to work in Canada
Fluent in spoken and written English
High School Diploma required
Post-secondary education or hospitality training is considered an asset
Experience & Skills
Previous hotel or hospitality experience is considered an asset
Experience using a PMS, POS, or switchboard system is an asset
Strong communication and interpersonal skills
Excellent problem-solving and guest service abilities
Comfortable working in a fast-paced environment
Strong computer and telephone skills
Positive attitude with the ability to remain professional under pressure
Dependable, flexible, and able to work varied shifts
Team-oriented with a willingness to support others
Knowledge of the local community and attractions is considered an asset
Physical Requirements
Long periods of sitting with occasional standing and walking
Occasional bending, crouching, or lifting up to 10 lbs
Extended periods working on a computer and telephone
Work Environment
This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.
Why Join Edmonton Inn?
At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.
We offer:
Competitive wages
Extended health benefits for full-time employees
Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
Friends & Family hotel discounts
Employee discounts at food & beverage outlets
Opportunities for growth and development within Nova Hotels
A welcoming and collaborative team environment
About Nova Hotels
Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.
At Nova Hotels, we want every guest — and every employee — to feel like part of our family.
We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.
At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.
This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.
If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.
About the Role
Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.
You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.
Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.
What You’ll Be Doing
Welcome guests in a professional, friendly, and engaging manner
Provide exceptional customer service throughout the guest experience
Check guests in and out accurately and efficiently
Handle reservations, room changes, and guest requests using the hotel PMS system
Respond professionally and effectively to guest concerns or issues
Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
Maintain a clean, organized, and professional front desk environment
Communicate effectively with guests, team members, and leadership
Follow all front office policies, procedures, and Nova Hotels standards
Report maintenance, safety, security, or suspicious concerns promptly
Assist teammates and support overall front office operations as needed
Participate as a member of the hotel Health & Safety team
Perform additional duties and projects as assigned
What We’re Looking For
Qualifications
Must be legally entitled to work in Canada
Fluent in spoken and written English
High School Diploma required
Post-secondary education or hospitality training is considered an asset
Experience & Skills
Previous hotel or hospitality experience is considered an asset
Experience using a PMS, POS, or switchboard system is an asset
Strong communication and interpersonal skills
Excellent problem-solving and guest service abilities
Comfortable working in a fast-paced environment
Strong computer and telephone skills
Positive attitude with the ability to remain professional under pressure
Dependable, flexible, and able to work varied shifts
Team-oriented with a willingness to support others
Knowledge of the local community and attractions is considered an asset
Physical Requirements
Long periods of sitting with occasional standing and walking
Occasional bending, crouching, or lifting up to 10 lbs
Extended periods working on a computer and telephone
Work Environment
This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.
Why Join Edmonton Inn?
At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.
We offer:
Competitive wages
Extended health benefits for full-time employees
Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
Friends & Family hotel discounts
Employee discounts at food & beverage outlets
Opportunities for growth and development within Nova Hotels
A welcoming and collaborative team environment
About Nova Hotels
Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.
At Nova Hotels, we want every guest — and every employee — to feel like part of our family.
We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.
