Verified Job
Back Office / Data Entry
Front Office Services Coordinator
Back Office / Data Entry
#524303
Remote / WFH
Job Description
Company Overview
Mercure Hotels is an oasis located amongst expansive gardens on the Gold Coast, boasting 2+2 rooms, significant food and beverage operations, two pools, and extensive conference facilities. Our team of 150 employees is growing, and we aspire to attract, develop, and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for our guests.
Salary and Benefits
Our competitive salary is paid in line with the Hospitality Industry General Award 2020, including penalty rates and superannuation. Daily meals are provided on shift, and free car parking is available.
Job Responsibilities
As the Front Office Supervisor, you will be responsible for:
Supervising front office and reservations daily operations
Ensuring effective management of guest arrivals and departures
Maintaining accurate room allocations and check-in/check-out processes
Providing ongoing support to all areas of the resort during peak times
Requirements and Qualifications
To succeed in this role, you will require:
Excellent interpersonal skills with the ability to communicate confidently and articulately
Calm and professional demeanor in high-pressure situations
Experience in the hotel industry, particularly in supervisory roles
Strong background in front office procedures and Opera PMS
Flexibility with varied shifts, including early mornings, late evenings, weekends, and public holidays
Additional Information
This is an exciting opportunity to grow within the world of Hotel and Resorts, expand your knowledge, and become part of a dynamic and fun resort environment with a supportive team and proven history of developing their people.
Mercure Hotels is an oasis located amongst expansive gardens on the Gold Coast, boasting 2+2 rooms, significant food and beverage operations, two pools, and extensive conference facilities. Our team of 150 employees is growing, and we aspire to attract, develop, and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for our guests.
Salary and Benefits
Our competitive salary is paid in line with the Hospitality Industry General Award 2020, including penalty rates and superannuation. Daily meals are provided on shift, and free car parking is available.
Job Responsibilities
As the Front Office Supervisor, you will be responsible for:
Supervising front office and reservations daily operations
Ensuring effective management of guest arrivals and departures
Maintaining accurate room allocations and check-in/check-out processes
Providing ongoing support to all areas of the resort during peak times
Requirements and Qualifications
To succeed in this role, you will require:
Excellent interpersonal skills with the ability to communicate confidently and articulately
Calm and professional demeanor in high-pressure situations
Experience in the hotel industry, particularly in supervisory roles
Strong background in front office procedures and Opera PMS
Flexibility with varied shifts, including early mornings, late evenings, weekends, and public holidays
Additional Information
This is an exciting opportunity to grow within the world of Hotel and Resorts, expand your knowledge, and become part of a dynamic and fun resort environment with a supportive team and proven history of developing their people.
