Verified Job
Back Office / Data Entry
Front Office Reception
Back Office / Data Entry
#44159
Remote / WFH
Laundy Hotels
Job Description
Hunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.
Hunts is seeking an experienced and guest-focused Front Office Reception team member to deliver warm, professional and seamless service across every stage of the guest journey.
This is a key role for someone who is passionate about hospitality, thrives in a fast-paced environment and takes pride in creating positive guest experiences.
THE OPPORTUNITY
The front office reception role is responsible for but not limited to:
Providing a warm, welcoming and professional experience for all guests from arrival through to departure
Managing guest check-ins and check-outs efficiently and accurately
Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner
Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records
Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately
Responding promptly and professionally to guest enquiries, requests and feedback
Resolving guest complaints and service issues effectively, escalating matters where appropriate
Maintaining strong knowledge of hotel facilities, services, promotions and local attractions
Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met
Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations
Completing daily administrative tasks, reports, reconciliations and operational checklists as required
Supporting a professional reception area and contributing to a positive, collaborative workplace culture
WHO ARE YOU
As a friendly, proactive and service-driven individual, you will possess the following attributes and skills:
Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based role
Proven experience delivering exceptional guest service in a fast-paced hospitality environment
Experience managing guest check-ins, check-outs, reservations, guest accounts and service recovery
Experience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similar
Experience handling guest payments, cash balancing and maintaining accurate guest records
Excellent verbal and written communication skills with a professional and confident manner
Strong attention to detail and commitment to accuracy across reservations, guest profiles and financial transactions
Ability to remain calm, professional and solutions-focused in a busy environment
Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively
Demonstrated initiative, accountability, reliability and ownership of responsibilities
Strong computer literacy across hotel systems and Microsoft Office applications
Ability to work a rotating roster, including weekends, public holidays and evening shifts
Experience with Guest Centrix, SiteMinder, OTAs, hotel reporting, RSA, First Aid, WHS knowledge or additional language skills will be highly regarded
Click Apply Now
If this role resonates with you, please get in touch with your application today. We look forward to speaking with you!
The Laundy Story
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.
Hunts is seeking an experienced and guest-focused Front Office Reception team member to deliver warm, professional and seamless service across every stage of the guest journey.
This is a key role for someone who is passionate about hospitality, thrives in a fast-paced environment and takes pride in creating positive guest experiences.
THE OPPORTUNITY
The front office reception role is responsible for but not limited to:
Providing a warm, welcoming and professional experience for all guests from arrival through to departure
Managing guest check-ins and check-outs efficiently and accurately
Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner
Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records
Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately
Responding promptly and professionally to guest enquiries, requests and feedback
Resolving guest complaints and service issues effectively, escalating matters where appropriate
Maintaining strong knowledge of hotel facilities, services, promotions and local attractions
Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met
Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations
Completing daily administrative tasks, reports, reconciliations and operational checklists as required
Supporting a professional reception area and contributing to a positive, collaborative workplace culture
WHO ARE YOU
As a friendly, proactive and service-driven individual, you will possess the following attributes and skills:
Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based role
Proven experience delivering exceptional guest service in a fast-paced hospitality environment
Experience managing guest check-ins, check-outs, reservations, guest accounts and service recovery
Experience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similar
Experience handling guest payments, cash balancing and maintaining accurate guest records
Excellent verbal and written communication skills with a professional and confident manner
Strong attention to detail and commitment to accuracy across reservations, guest profiles and financial transactions
Ability to remain calm, professional and solutions-focused in a busy environment
Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively
Demonstrated initiative, accountability, reliability and ownership of responsibilities
Strong computer literacy across hotel systems and Microsoft Office applications
Ability to work a rotating roster, including weekends, public holidays and evening shifts
Experience with Guest Centrix, SiteMinder, OTAs, hotel reporting, RSA, First Aid, WHS knowledge or additional language skills will be highly regarded
Click Apply Now
If this role resonates with you, please get in touch with your application today. We look forward to speaking with you!
The Laundy Story
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.
