Verified Job
Recruiter / HR / Admin
Front Office Manager
Recruiter / HR / Admin
#52930
Remote / WFH
Motel One
Job Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 110 hotels in 15 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
Your focus: the well-being of guests and employees. By coordinating and managing the Front Office department, you will support both our guests and your team of receptionists. Your duties will also include the following:
Checking in guests, as well as reviewing bookings, overbookings and options
Producing duty rosters and holiday schedules
Monitoring costs and the accommodation revenue budget
Implementing and maintaining the quality management system
Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office staff
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
Ideally have knowledge of Opera Cloud or similar Res Systems
Experience of managing a Front Office Team in a similarly sized hotel
Enjoy developing employees – management experience is essential
Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
Be a team player and willing to provide assistance across departments – we achieve our results together
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 110 hotels in 15 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
Your focus: the well-being of guests and employees. By coordinating and managing the Front Office department, you will support both our guests and your team of receptionists. Your duties will also include the following:
Checking in guests, as well as reviewing bookings, overbookings and options
Producing duty rosters and holiday schedules
Monitoring costs and the accommodation revenue budget
Implementing and maintaining the quality management system
Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office staff
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
Ideally have knowledge of Opera Cloud or similar Res Systems
Experience of managing a Front Office Team in a similarly sized hotel
Enjoy developing employees – management experience is essential
Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
Be a team player and willing to provide assistance across departments – we achieve our results together
