Front Office Incharge

Designation : In Charge

Department : Front Office

Qualification : Graduation/ Diploma

Experience : 4 yrs & Above

Reporting to : Manager - Operations

Able to act on their own initiative, within broad procedural guidelines and without direct supervision.
Handling enquiries and guiding patient duly to be courteous while dealing with patients and bystanders and to ensure that all customers are attended promptly and ensure the highest care constantly.
Act as a liaison for all IP & OP registration and billing related queries.
Ensure and audit the internal system software for comparison of OP billing with payments.
Handling of complaints and ensuring highest level of Customer care and ecstasy.
Dealing with flared up amicably.
Ensuring smooth functioning of all receptions including ED/Causality.
Making Daily and Monthly reports.
Allocating Staff and Create staff duty rosters.
Identify the root cause of the issues in OPD and solve it to highest level of satisfaction.
Admission counseling & completing admission formalities.
Coordinate activities within the practice front office and billing area
Staff implement decisions and work within the practice’s policies, procedures and strategic planning.
Job Type: Regular / Permanent

Salary: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Morning shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Adityapur - 831013, Jharkhand: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

4 years (Required)
Language:

Hindi (Required)
English (Required)